Evelin Hernandez
Montgomery,IL
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker II
Fifth Third Bank
Aurora
06.2025 - Current
- Assisted customers with account inquiries, ensuring accurate and timely responses.
- Processed loan applications, verifying documentation for compliance and accuracy.
- Educated clients on financial products, enhancing their understanding of services available.
- Managed daily cash transactions, maintaining precise records for audit purposes.
- Collaborated with team members to streamline operational processes, improving efficiency.
- Provided personalized banking solutions, fostering strong customer relationships and satisfaction.
- Conducted regular account reviews, identifying opportunities for cross-selling additional services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Youth Choir Director
IAFCJ
Aurora, IL
01.2023 - Current
- Developed engaging choral arrangements to enhance youth musical skills and performance confidence.
- Conducted weekly rehearsals, fostering teamwork and collaboration among choir members.
- Implemented vocal training techniques, improving overall choir sound quality and harmony.
- Organized community performances, promoting youth engagement and showcasing talent.
- Mentored individual singers, providing tailored feedback to support personal growth in music.
- Managed all aspects of choir logistics, including scheduling rehearsals, coordinating concerts, and handling budgeting responsibilities.
Team Lead
Panera Bread
Oswego
01.2024 - 06.2025
- Implemented inventory control processes, reducing waste and optimizing supply chain efficiency.
- Trained and mentored new employees, fostering a culture of collaboration and continuous improvement.
- Enhanced customer satisfaction by ensuring high standards of food quality and timely service delivery.
- Collaborated with management to develop strategies that increased sales and improved overall store performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Credit Card Fraud Specialist I
JP Morgan Chase
Elgin
01.2023 - 01.2024
- Investigated and resolved complex fraud cases using advanced analytical tools.
- Collaborated with cross-functional teams to develop fraud prevention strategies.
- Monitored transactions for anomalies, ensuring compliance with regulatory requirements.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
- Enhanced fraud detection accuracy by developing and implementing advanced analytical models.
- Implemented comprehensive fraud awareness program, raising staff vigilance and reducing vulnerability to fraud.
Teller II
Woodforest National Bank
Oswego
10.2021 - 01.2023
- Managed branch operations by efficiently opening and closing facilities each day.
- Streamlined resource coordination and workflow management within branch to ensure operational stability.
- Oversaw cash ordering processes to ensure efficient branch operations.
- Managed night deposit processing to ensure secure and accurate financial transactions.
- Assisted teams in executing project tasks effectively. Supported project timelines by coordinating schedules and resources. Contributed to successful project completion through collaboration with team members.
- Deposits
- Withdrawals
- Money orders
- Cashier’s checks
- Facilitated wire transfers to support client financial operations.
- Assisted customers with money transfer services. Supported clients in navigating service options. Facilitated transactions to ensure timely delivery of funds.
- Open checking and savings accounts
- Established LLC and business accounts to facilitate operational growth.
- Maintain existing accounts
- Close accounts
- Order checkbooks
- Facilitated credit card ordering processes to enhance customer access to financial products.
- Issue debit cards
- Facilitated customer assistance through in-person interactions and phone communications.
- Answer calls
- Resolve problems
- Implemented strategies to enhance customer satisfaction and foster loyalty.
- Promoted bank accounts and services to enhance customer acquisition.
Education
High School Diploma - Realtor courses online
Colibri Real Estate School
Online01-2023
High School Diploma - undefined
East Aurora High School
Aurora12.2021
Skills
- Customer service
- Customer satisfaction
- Positive attitude
- Attention to detail
- Issues resolution
- MS Excel
- SPANISH fluency
- Analytical thinking
- Active listening
- Time management
- Decision-making
- Multitasking Abilities
- Teamwork
- Leadership skills
- Problem-solving
- Customer service-focused
- Organizational skills
- Team collaboration
- Effective communication
- Client relationship building
- Customer relations
Certification
- FRAUD SPECIALIST License - 2023
- WORSHIP LEADER - PRESENT
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Banker II
Fifth Third Bank
06.2025 - Current
Team Lead
Panera Bread
01.2024 - 06.2025
Youth Choir Director
IAFCJ
01.2023 - Current
Credit Card Fraud Specialist I
JP Morgan Chase
01.2023 - 01.2024
Teller II
Woodforest National Bank
10.2021 - 01.2023
High School Diploma - undefined
East Aurora High School
High School Diploma - Realtor courses online
Colibri Real Estate School