Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Marjoree Hernandez Espinosa

Marjoree Hernandez Espinosa

Morton Grove,IL

Summary

Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills manangement.


Customer service representative and Team leader with 10+ years experience in BPO, healthcare Industry.



Overview

16
16
years of professional experience

Work History

Office Assistant

Altierra Builders
03.2025 - Current
  • Part time assistant to Office Manager
  • Streamlined filing systems, enhancing document retrieval efficiency and organization.


Accounts Receivable Executive

Omega Healthcare
04.2024 - 10.2024


  • Coordinated with insurances for pre authorizations
  • Collaborated with healthcare professionals for correct CPT codes and documentations needed for pre approvals

CSR/Team Leader (Healthcare Account)

Sykes Asia
11.2012 - 03.2023
  • Started as CSR then promoted to CSR II as part of a specialized LOB. Then started handling a team as an apprentice then to Team Leader primarily handles new classes endorsed to production.
  • Handles regularization, on boarding and honing of skills of new hires.

CSR

NCO Marikina
01.2010 - 01.2011
  • Telco Account

Education

BS - Nursing

Our Lady of Fatima University
Philippines
03.2008

Skills

  • Basic knowledge of MS tools, CRM/Salesforce and Epic
  • Positive attitude
  • File organization
  • Administrative support
  • Dedicated team player
  • Experiences in handling and working with a team
  • Goal driven and keen to details
  • Customer service

Languages

English
Professional Working
Tagalog
Native or Bilingual

Timeline

Office Assistant

Altierra Builders
03.2025 - Current

Accounts Receivable Executive

Omega Healthcare
04.2024 - 10.2024

CSR/Team Leader (Healthcare Account)

Sykes Asia
11.2012 - 03.2023

CSR

NCO Marikina
01.2010 - 01.2011

BS - Nursing

Our Lady of Fatima University

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