Marjorie Banks
Sales/Retail Management
Portland,ME
Summary
Results-driven Leader with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Overview
16
16
years of professional experience
Work History
Store Manager RX
CVS HEALTH CORPORATION
Portland , ME
05.2021 - Current
- Monitor and analyze customer service provided by team members. Offer reminders, training, and encouragement, and develop action plans for improvement in both retail and pharmacy.
- Greet customers and clinic patients, and offer assistance with products and services.
- Model and share customer service best practices with all team members to deliver a exemplary customer and patient experience
- Resolve customer complaints and help respond to customers’ needs.
- Supervise operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
- Supervise the control of the store money including register counts, change orders from bank, armored car pickups, safe deposits, and oversee all aspects of bookkeeping including vendor invoices, cash reports, expense reports/pay outs and time records.
- Supervise merchandising by planning and implementing planograms and resets/revisions
- Analyze inventory trends and supervise inventory management, including ordering items, keeping stock, liquidating stock and leveraging company resources to avoid outs and excessive overstock.
- Supervise receiving, stocking, pricing, returning, and transferring of merchandise.
- Ensure execution of District/Regional Manager operational feedback.
- Implement store organization through proper hiring and placement, scheduling of work assignments and delegation.
- Ensure that store/grounds are clean and presentable; manage repair and maintenance; respond to emergencies.
- Manage operations of assigned location including strict compliance with any and all applicable laws and regulations, i.e. the sale of alcohol, tobacco, fresh food, and pharmacy products.
- Ensure staff has working knowledge of all computer and technology systems and software.
- Assign daily operational responsibilities and tasks and set clear expectations for store team members and assistant managers.
- Analyze financial and performance data to develop action plans to increase sales and control costs.
- Review and analyzes asset protection data; develop and implement action plans to reduce loss/shrink when needed.
- Analyze pharmacy performance indicators, and work with the pharmacy manager to enhance the performance of the pharmacy.
- Identify sales opportunities to ensure the growth and performance of the front store and pharmacy.
- Monitor and ensure timely completion of required training programs, including pharmacy training programs, for all team members within the store.
- Address issues and develop store team members, engage with Human Resources as appropriate.
- Develop employee performance plans and follow up according to set deadlines.
- Promote teamwork and motivate team members by leading by example, establishing clear expectations, and tracking results.
Showroom Manager
LoveSac
South Portland, ME
04.2018 - 04.2021
- Inventory management.
- Employee development.
- Hiring/termination.
- Manage profit/loss reports.
- All maintenance within our showroom i.e., painting, dry wall, lightbulbs, replacing hardwood floor etc.
- Sales management (my showroom since my tenure has been in the company's top 10 profitable stores; 100% sales growth in less than 3 years).
- Exemplary customer service, follow up, and long-term relationship building.
- De-escalating any internal or external issue.
- Clear communication with supervisors and HQ.
- Quarterly/annual performance reviews.
- Set goals for staff and provided support and motivation to help each achieve true potential.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Senior Service Specialist III/Team Leader
JPMorgan Chase
Lake Mary, FL
10.2012 - 07.2017
- Developed long-term client relationships with credibility founded on a detailed understanding of operational data and processes.
- Proactively worked to determine service improvements and solicit client/subordinate's input and feedback on service satisfaction.
- Conducted annual relationship reviews with clients within the portfolio to identify potential customer- level fraud exposure and recommend appropriate products to mitigate risk as well as any additional product/service efficiencies.
- Independently reviewed client trends/issues, proactively discussed with the Treasury Management Officer solutions tailored to clients' needs and provide high quality, high touch service.
- Created a team culture of individual and team successes by promoting an inclusive environment.
- Actively participated in deal team meetings as new products and services are added to your client relationship.
- Influence partners to recommend products and services based on knowledge of client and daily operating behaviors.
- Demonstrated the ability to work in an agile environment.
- Understand Existing & Upcoming Technologies to support client consultation & requests.
- Able to identify opportunities for use of digital tools to offer self-serve opportunities and solutions with a high degree of success.
- Analyze driving metrics to determine development plan for employees
- Train/Develop all new hires
- Weekly/Monthly Employee call audits
- Write and deliver weekly/monthly/yearly Employee performance reviews
Multi-Store Manager
Blockbuster Media
South Portland, ME
08.2004 - 07.2012
- Managed a staff of 75 employees.
- Managed daily operations, administrative duties, scheduling, and sales.
- Interviewed, hired, trained, and supervised new team members.
- Coordinated schedules and assigned team members' shifts.
- Managed team members' time off, vacation and sick leave requests.
- Conducted training sessions.
- Demonstrated excellent people skills in both client and employee relationships.
- Ensured consistent district productivity and metrics that increased sales and profitability.
- Inventory management.
- Employee development.
- Hiring/termination.
- Manage profit/loss reports for multiple locations.
- Sales management.
- Exemplary customer service, follow up, and long term relationship building.
- De-escalating any internal or external issue.
- Clear communication with supervisors and HQ.
- Quarterly/annual performance reviews
Education
High School Diploma -
Lyman High School
Longwood, FLSkills
Showroom setup
Interpersonal and written communication
Inventory oversight
Revenue management
Client Relationships
Merchandising operations
Process and procedure development
Strategic selling
Marketing strategy
Self-motivated professional
Data management
Training & Development
Verbal and written communication
Good listening skills
Teamwork
Microsoft Office Software proficiency
FDA Drug Safety Guidelines
Drug storage procedures
Confidentiality and HIPAA
Advanced math skills
Pharmaceutical sales and services
Drug inventory management
Updating medication histories
Assisting pharmacists
Pharmacy and customer records management
Operations support
Secure storage of medications
HIPAA
Patient confidentiality
Drug safety
Medication dispensing
Professional References
James Goodwin -
Information Systems Technician for CVS Health
(707)332-8860
Jwg1001@wildcats.unh.edu
Elaine Hahn – 2 years
District Manager for Lovesac
(717)606-4161
Thomas Reade- 4 years
Showroom Manager for Lovesac
(203)516-8516
Treade79@gmail.com
Chad Graeff – 3 years
Area Manager for Lovesac
(610)283-5996
Timothy Taylor – 3 years
Showroom Manager for Lovesac
(256) 525-0142
Timothyblake27@gmail.com
Kristi Vanderschaegen – 3 years
Sales Associate (former employee) for Lovesac
(207)956-2880
Luz Morales – 6 years
Team Leader for Chase Bank
(407)690-9435
Luzmmorales29@gmail.com
Sam Rocco – 7 years
Development Center Coach for Chase Bank
(407)712-3524
Virginia Reid – 16 years
Regional Manager for Blockbuster
(407)535-8872
vwade143@gmail.com
Sean Storer – 13 years
Shift Leader (former employee) for Blockbuster
(207)632-3722
Timeline
Store Manager RX
CVS HEALTH CORPORATION
05.2021 - Current
Showroom Manager
LoveSac
04.2018 - 04.2021
Senior Service Specialist III/Team Leader
JPMorgan Chase
10.2012 - 07.2017
Multi-Store Manager
Blockbuster Media
08.2004 - 07.2012
High School Diploma -
Lyman High School