Marjorie Dario
Tujunga,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Server/Bartender
Dog Haus Biergarten
Burbank, California
01.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Upsold menu items to enhance customer dining experience effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new staff on service protocols and menu items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Monitored inventory levels and communicated needs to management regularly.
- Followed health safety guidelines when preparing and serving food products.
Supervisor
Jersey Mike's Subs
Los Angeles, California
01.2023 - 03.2025
- Supervised daily operations to ensure efficient service and quality standards.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained and mentored team members on customer service techniques and food safety.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints promptly, fostering positive dining experiences for guests.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Followed company policies and objectives to ensure compliance and effective communication.
Server
Gen Korean BBQ
Glendale, California
02.2018 - 07.2022
- Greeted guests and provided menus.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food orders promptly and courteously.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained inventory of supplies and communicated needs to management.
- Assisted in training new servers on menu items and service standards.
Education
Esthetician - Esthetician
ZMS Academy
Los Angeles, CA 03.2024 - 09.2024
Allan F Daily High School
Glendale, CASkills
- Exceptional customer service
- Customer engagement
- Positive guest interactions
- POS operation
- Attention to detail
- Quick thinking
- Effective communication
- Team leadership
- Training and mentoring
- Adaptive thinking
- Strong work ethic
- Positive and professional
Certification
- CPR certified
Timeline
Esthetician - Esthetician
ZMS Academy
03.2024 - 09.2024
Supervisor
Jersey Mike's Subs
01.2023 - 03.2025
Server/Bartender
Dog Haus Biergarten
01.2022 - Current
Server
Gen Korean BBQ
02.2018 - 07.2022
Allan F Daily High School