Marjorie Juste
Jersey City,NJ
Summary
Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Detail-oriented with extensive experience performing medical clerical duties and patient screenings in a busy clinical setting. Enthusiastic with excellent people skills and dedicated work ethic.
Overview
19
19
years of professional experience
Work History
Personal Care Assistant
Allstar Homecare
Brooklyn, NY
12.2021 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Church Volunteer
The Voice Of Jesus Ministry
Brooklyn, NY
05.2014 - Current
- Greeted guests with bulletins, directions and friendly conversation.
- Helped with special events such as Night of worship.
- Prepared church for Sunday service.
- Prepared meals for church members and guests for special events.
- Served as positive adult role model for older youth through appropriate dress, speech and attitude.
- Collected offering during our group meetings and secured cash against loss.
- Vacuumed carpets, cleaned bathrooms and washed windows to keep church clean.
- Supervised work of other volunteers to coordinate schedules, solve problems and allocate resources.
- Handled church grounds maintenance needs year-round.
- Volunteered in overseas locations and in various roles.
- Led groups of 10 volunteers on church community service mission through areas such as devotion educate on Bible teachings.
- Took roll for students and volunteers at each event, meeting or gathering.
- Taught new volunteer skills to improve cleanliness of the church conditions.
Personal Care Assistant
Caring Shepherd
Long Island City, NY
06.2019 - 12.2021
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Medical Assistant
Linden Medical
Brooklyn, NY
08.2010 - 10.2010
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal
- Supported patients with customized patient teaching tools
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Performed pregnancy tests and sent specimens for laboratory testing
- Recorded patients 'medical history, vital statistics and test results in medical records
- Escorted patients to examination rooms and prepared them for physician exams
- Performed lab tests and Maintained patient privacy and confidential patient information
- Tested patients' blood glucose levels
- Communicated results.
Customer Service Assistant
One Step Up
Manhattan, NY
06.1999 - 08.2006
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Offered basic technical support for clients on wide range of company products.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Processed invoice for truck companies to get payments and adjusted customer accounts to maintain current system data.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Effective liaison between customers and internal departments.
- Entered orders into hp computer database system.
- Promoted available products and services to customers during service, account management and order calls.
- Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
- Cross-trained and provided back up for customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved merchandise issues over phone with 20 customers daily.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Operated POS system to itemize and complete average of 35 customer purchases.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Facilitated inter-departmental communication to effectively provide customer support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
Education
Coursework in Biology, Clinical Chemistry and Microbiology - undefined
Certificate: Medical Assistant - undefined
Allen School Of Health Sciences
2010
Skills
- Healthcare Enthusiastic caregiver Clinical training knowledge Strong clinical judgment Patient/family focused Problem resolution ability Alphabetical/numerical filing
- Personal Care Assistance
- Social Perceptiveness
- Accounts Payable and Accounts Receivable
Languages
English
Limited Working
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Care Assistant
Allstar Homecare
12.2021 - Current
Personal Care Assistant
Caring Shepherd
06.2019 - 12.2021
Church Volunteer
The Voice Of Jesus Ministry
05.2014 - Current
Medical Assistant
Linden Medical
08.2010 - 10.2010
Customer Service Assistant
One Step Up
06.1999 - 08.2006
Coursework in Biology, Clinical Chemistry and Microbiology - undefined
Certificate: Medical Assistant - undefined
Allen School Of Health Sciences