Marjorie Martinez

• Managed projects from start to finish, creating budgets, handling schedules and overseeing the financial success of a project.
• Led meetings with internal team members, consultants and contractors.
• Conducted periodic inspections of job sites for quality and progress.
• Led project planning and scheduling for various cleaning projects.
• Coordinated team assignments and managed daily operational workflows.
• Implemented quality control measures to ensure service excellence.
• Developed training materials for new staff on cleaning procedures and safety procedures.
• Facilitated communication between clients and service teams effectively.
• Conducted safety inspections to maintain compliance with regulations.
• Managed multiple projects with competing deadlines simultaneously.

• Assisted project managers by organizing and streamlining documentation and reporting requirements to enhance project clarity.
• Communicated project updates to clients and internal teams regularly.
• Directed and negotiated change orders and claims for contractors.
• Analyzed complex construction contracts and change orders to ensure proper payment according to contractual obligations.
• Maintained documentation related to contracts, change orders, payments. for record keeping purposes.
• Worked on payment applications and ensured they were delivered in a timely manner to contractors.
• Facilitated preparation of safety documents, project closeouts, RFIs, and other contractor-requested submittals to support project efficiency.

• Facilitated communication among clients, contractors, and suppliers to enhance project clarity.
• Coordinated project schedules and timelines to ensure timely window and patio installations.
• Organized project meetings to discuss progress and address concerns efficiently.
• Assisted in procurement of materials to support successful completion of installation projects.

• Managed appointment calendars for installation teams and clients.
• Dispatched leads to assigned representatives to facilitate timely follow-up.
• Communicated schedule updates to clients and internal staff.
• Answered customer inquiries and scheduled appointments for sales representatives to streamline client interactions.
• Developed strong relationships with customers to ensure effective service delivery.

Coordinated weekly team schedule to align with availability and restaurant demand.

Delivered quality customer service while serving food, contributing to customer satisfaction.

Ensured cleanliness and organization of front of house, enhancing guest experience.

• Created and implemented training programs for team members at The Buffalo Spot, enhancing skill development and job readiness.
• Developed training programs for staff to enhance product knowledge and service skills.
• Facilitated workshops to improve team collaboration and communication techniques.
• Evaluated training effectiveness through feedback and assessments from participants.
• Conducted onboarding sessions for new employees, ensuring smooth integration into fast-paced environment.

• Catered ice cream at events such as Coachella, Arroyo Seco, FYF, and various music and food festivals, enhancing attendee experience.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Managed cash register operations, ensuring accurate cash handling and balanced drawers at end of shifts.
• Processed customer transactions with accuracy, contributing to smooth operations in a fast-paced restaurant.
• Guided customers with menu selections, enhancing overall dining experience through exceptional service.

• Led engaging campus tours for prospective students and families, fostering interest in university programs.
• Addressed inquiries about university programs and campus resources, enhancing visitor understanding and experience.
• Assisted in planning and organizing campus tours for diverse groups.