Marjorie Mercado
WAYNESFIELD
Summary
Accomplished Quality Control Technician with expertise in inspections and reviews, honed at Pratt Industries. Proven ability to reduce defect rates by 20% through effective collaboration and process optimization. Skilled in calibration standards and workplace safety, ensuring compliance and quality. Strong communicator with a focus on continuous improvement and problem-solving.
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Quality Control Technician
Pratt Industries
08.2025 - 01.2026
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Developed and implemented quality control processes to meet product standards.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Conducted investigations into questionable test results.
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed tests and inspections to conform to established standards.
- Reviewed production processes and identified potential quality issues.
- Recorded and organized test data for report generation and analysis.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Performed routine maintenance and calibration on testing equipment.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
Security Officer
Allied Universal Security Services
08.2024 - 05.2025
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
Package Handler/Shift Supervisor
UPS
03.2015 - 04.2022
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Communicated with supervisors about delays or other issues with shipments.
- Stored and secured packages in designated areas to prevent damage and theft.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
- Helped train new employees in safe practices and warehouse procedures.
- At the end of every shift I filed paperwork that showed the amount of volume and speeds of machines while also filling out basic paperwork check ins with my employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Kept accurate and detailed records of personnel progress and productivity.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
GED -
St. Mary's
Saint Mary's, OHSkills
- Calibration standards
- Testing efficiency
- Inspections and reviews
- Equipment calibration
- Environmental monitoring
- Visual inspection
- Report preparation
- Testing procedures
- Documentation skills
- Laboratory safety
- Line inspection
- Testing protocols
- Measurement tools
- Record preparation
- Conformance evaluation
- Compliance verification
- Product inspection
- Product sampling
- Software applications
- Raw materials testing
- Workplace safety
- Data interpretation
- Quality auditing
- Quality control coordination
Timeline
Quality Control Technician
Pratt Industries
08.2025 - 01.2026
Security Officer
Allied Universal Security Services
08.2024 - 05.2025
Package Handler/Shift Supervisor
UPS
03.2015 - 04.2022
GED -
St. Mary's