Marjorie Stewart
Las Vegas,NV
Summary
A successful operations manager with 25+ years experience with all phases of operations within Social Services organizations. I am skilled at strategic planning, goal setting and goal achievement. I have the ability to assess staff strengths and struggles to set clear and attainable expectations to engage staff in strong team building and development. I am proficient in policy and procedure development and implementation. I strive to fully understand the mission of an organization and work to achieve success. I am excited to use my solid knowledge and skills in assisting my organization to have the best possible work product that will translate into the best possible outcomes for the clients served.
Overview
20
20
years of professional experience
Work History
Resettlement & Placement Manager
Catholic Charities of Southern Nevada
Las Vegas, NV
03.2024 - Current
- Managed of team of case mangers and case aides to assist refugees assigned to our community in providing housing and social services as mandated by by our federal Cooperative Agreement;
- Established policies and procedures;
- Provided monthly reports as mandated by Federal contract;
- Hired and trained new staff, completed staff evaluations and conducted disciplinary actions when warranted;
- Held monthly staff meeting and individual one on one meeting;
- Conducted organizational trainings;
- Attended quarterly community partner meetings to provide data on refugee arrivals and demographics;
- As our office mission changes with current and ongoing Federal changes to our mission, work to assign and train new duties to staff;
Program Monitor
Catholic Charities Of Southern Nevada
Las Vegas, NV
12.2023 - 03.2024
- Reviewed Federal and USCCB guidelines in preparation for conducting audits on R&P and Cuban/Haitian case files
- In process of creating tools and instructions for case audits
- Created new forms for intake processes that comply with ORR and USCCB guidelines
- Updated MRS documents regarding training, AAP, Cultural Orientation and other policies as required by USCCB
- Set a workgroup of MRS Managers to develop policies and procedures regarding Federal and USCCB audit items to ensure compliance
- Prepared materials for HIPAA training
- Developing training schedules for new and seasoned workers to ensure up to date policy is being implemented
Director of Operations- Guest Experience
The Animal Foundation
Las Vegas, NV
10.2021 - 05.2023
- Oversaw day-to-day Shelter operations in accordance with State and local ordinances for the country's largest open single-site animal shelters
- Responsible for the output of 3-5 teams comprised of 50 staff members
- Defined, implemented and revised operational policies and guidelines
- Monitored budgets, managed vendor relationships.
- Updated data collection methods for better tracking and auditing
- Instituted animal welfare best practices including new managed intake programs and processes to ensure positive outcomes for sheltered animals
- Re-designed work flow in several departments to ensure necessary safety and health steps were taken for intake and adoption process of sheltered animals
- Participated in yearly strategic planning
- Wrote job descriptions; hired and trained Supervisory staff. Handled all phases of corrective actions
- Maintained collaborative relationships with municipal partners to ensure contractual agreements were met
Family Support Unit Administrator
Clark County District Attorney, Family Support Division
09.2016 - 08.2020
- Manage five different teams comprised of approximately 63 staff members; four Supervisors, Five lead workers, 39 case managers and 19 clerical positions
- Participate with State of Nevada and Clark County for bi-annual Strategic Planning
- Develop and implement team goals to assist the division in reaching Federal Performance Measures as set each fiscal year. Under my leadership, the office reached the highest goals ever achieved in two of performance measures
- Plan and coordinate multiple unit and office projects needed to meet goals from inception to completion
- Plan and collaborate with IT, Legal and outside agencies to institute new business methods and processes
- Participate on hiring/placement panels for multiple positions throughout the division
- Analyze data obtained from various computer programs in order to review staff production for development of new policy or procedure, or update current policies and procedures
- Collaborate with other members of DAFS Management team to design special projects and outreach events to engage the community with our office
- Participate as a subject matter expert with other state partners on development of new statewide computer system
- Handle all phases of disciplinary actions
Family Support Supervisor
Clark County District Attorney, Family Support Division
04.2014 - 09.2016
- Selected and transferred to two teams that were in dire need of leadership and direction
- Supervised staff of 31; 2 Lead workers, 14 case managers, 7 process servers and 8 clerical positions
- Utilized team leads and case managers to develop a plan for reducing backlog and maintain current work within federal time frames
- Evaluated, re-designed and streamlined multiple processes
- Worked with local Department of Welfare & Supportive Services, CCDC and other community partners to create more efficient communication avenues
- Teams were cross-trained for more efficient use of staff time and availability
- 10 years of backlog was eliminated within 4 months' time resulting in better team morale
- Evaluated production of staff, and wrote employee performance standards to provide expectations and goals for staff
- Under my leadership the teams developed a cohesive and collaborative atmosphere that increased efficiency and encouraged cooperation
Senior Family Support Specialist
Clark County District Attorney, Family Support Division
01.2006 - 04.2014
- Reviewed and assigned audits to maintain backlog to a minimum and ensure equitable work assignments
- Wrote job performance standards for employees
- Trained new case managers and reviewed their work and progress through training period- up to 6 months
- Instituted a plan to bring 1200 backlogged bench warrants to current status- this was accomplished within 2 months of assignment and warrants remained current
- Organized and assigned work, provide training to staff on computer systems, write procedures for processes and develop updated forms for service of process and bench warrants
- Collaborated with IT to obtain new and more accurate reports and reporting systems to track service of process documents, performed service of process, bench warrant issuance
- Reviewed processes and updated necessary procedures to complete default process on approximately backlogged 1500 served Summons and Complaints
- Instrumental in the agency gaining access into CCDC to allow case managers to serve and complete stipulations with inmates
- Created and presented informational presentations on updated team procedures
- Collaborated with office Management Analyst on development of scripts, letters and training plans of newly implemented Federal 1115 grant for Early Intervention
Education
Master of Public Administration - Public Administration
University of Nevada - Las Vegas
Las Vegas, NV08-2018
Bachelor of Science - Public Administration
University of Nevada - Las Vegas
Las Vegas, NV05-2016
Skills
- Skilled in building relationships
- Strategic planning proficiency
- Analytical approach to achieving outcomes
- Strong interpersonal communication skills
- Advocacy for continuous workplace improvement
- Fostering cooperative team dynamics
- Dynamic approach to implementation
- Experienced in facilitating feedback discussions
- Adaptable in challenging environments
- Analytical problem analysis
- Experienced in coordinating change initiatives to meet staffing requirements
- Skilled in overseeing grant-funded programs
- Proficient in timely project delivery
- Proficient in mediation techniques
- Proficient in collaborating with varied community groups
- Proficient in Microsoft and Google productivity tools
Timeline
Resettlement & Placement Manager
Catholic Charities of Southern Nevada
03.2024 - Current
Program Monitor
Catholic Charities Of Southern Nevada
12.2023 - 03.2024
Director of Operations- Guest Experience
The Animal Foundation
10.2021 - 05.2023
Family Support Unit Administrator
Clark County District Attorney, Family Support Division
09.2016 - 08.2020
Family Support Supervisor
Clark County District Attorney, Family Support Division
04.2014 - 09.2016
Senior Family Support Specialist
Clark County District Attorney, Family Support Division
01.2006 - 04.2014
Bachelor of Science - Public Administration
University of Nevada - Las Vegas
Master of Public Administration - Public Administration
University of Nevada - Las Vegas