Hi, I’m
MARJORIE TETTEH
Sales and Marketing, CRM
Houston,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Overview
18
years of professional experience
15
Certificate
Work History
Travel Technology Company – Travelport (Galileo)
SALES & MARKETING MANAGER
10.2016 - 08.2019
Job overview
- Led a team to execute sales and marketing strategies within a designated region.
- Achieved revenue and profit targets by enhancing client connections.
- Coordinated with the marketing team to create effective campaigns for products and services.
- Conducted market research to understand customer needs and preferences.
- Analyzed competitor activities in the market and identified opportunities for growth.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
Airline Company – KLM ROYAL DUTCH AIRLINES
CORPORATE SALES EXECUTIVE
05.2014 - 06.2016
Job overview
- Increased account base by successfully acquiring and managing new business ventures.
- Managed negotiations for corporate clients and small to medium-sized enterprises.
- Monitored changes in the competitive landscape to ensure a competitive edge.
- Participated in weekly strategy meetings with senior management team members.
- Developed and implemented strategic sales plans to increase profits and customer satisfaction.
- Attended trade shows, conferences, industry events, and client meetings as needed.
Airline Company – KLM ROYAL DUTCH AIRLINES
AIRLINE PRICING ANALYST AND CORPORATE FARE FILING ASSISTANT
05.2012 - 04.2014
Job overview
- Conducted analysis of customer demand for effective ticket pricing strategies.
- Assisted in preparing presentations regarding proposed price changes or strategies.
- Coordinated with marketing teams on promotional activities related to product prices.
- Performed cost and benefit analyses for various scenarios involving different prices or discounts.
Airline Company – KLM ROYAL DUTCH AIRLINES
SALES MANAGEMENT SUPPORT/ HR ASSISTANT
05.2010 - 04.2012
Job overview
- Assisted sales team in portfolio management as outlined in the Sales Business Plan.
- Collaborated with Sales Team to compile and manage data for accurate reporting.
- Provided administrative support to hiring managers.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Ensured employees training on safety regulations and other relevant information necessary for their job.
Airline Company -KLM ROYAL DUTCH AIRLINES
PASSAGE OFFICE & CALL CENTRE AGENT
01.2008 - 03.2010
Job overview
- Planned itinerary, issued, and refunded customer tickets in accordance with the set ticketing rules.
- Dealt with customer enquiries face to face, over the phone, or via email.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Travel Agency -Global reach Travel and Tours
TRAVEL AGENCY MANAGER
05.2001 - 12.2007
Job overview
- Maintained positive relationships with vendors of direct travel, planned travel accommodations, booked flights, hotels, car rentals, and coordinated travel activities.
- Created financial reports detailing income and expenses related to travel bookings.
- Managed daily operations of the travel agency including staff management and budgeting.
- Assisted customers in resolving any issues that arose during their travels.
Summary
Highly effective Sales and Marketing professional with extensive experience in the travel industry. Specializes in developing and executing sales strategies that increase market share and revenue. Demonstrated success in building and maintaining client relationships, leading teams, and identifying growth opportunities. Known for strong work ethic, adaptability, and excellent interpersonal skills.
Education
University of Cape CoastGhana
Bachelor of Commerce from Marketing
09-2001
IATA Learning Centre
Diploma: Advance International Travel Consultancy
01-1999
Wesley Girls High SchoolGhana
High School Diploma
01.1995
Bishop’s Girls School
Basic Education Certificate Examination (BECE)
01.1992
Skills
- Contract negotiation
- Brand-building
- Marketing strategies
- Performance tracking and evaluations
- Team leadership and staff development
- Strategic Marketing and Planning
- Sales presentations
- Leads prospecting
- Business and revenue growth
- Customer Service Excellence
- Market Analysis
Certification
- CARE Team Training, KLM Business Campus, 01/2015
- Personal Effectiveness, KLM Business Campus, 06/2015
- Sell and Win, Ecole des Ventes (Air France), 12/2014
- Capturing the Market, Ecole des Ventes (Air France), 11/2014
- Sales Negotiations, Ecole des Ventes (Air France), 06/2014
- Prospecting and Assisting the Market, Ecole des Ventes (Air France), 11/2013
- SALTO, SURCOUF (AF KL Tool Management, Ecole des Ventes (Air France), 11/2013
- Competition Law Compliance, KLM Business Campus, 01/2013
- Training for Station Management and Frontline Staff, KLM Business Campus, 12/2012
- Effective Communication Techniques, KLM Business Campus, 05/2012
- DAFI, Bluebiz, AF KL Tools Management, Ecole des Ventes (Air France), 12/2011
- Airline Marketing , IATA Training and Development Institute ,12/2011
- Customer Service Training, KLM Business Campus, 10/2011
- Assist Support Services Incorporating Special Teams, KLM Business Campus, 05/2010
- ALTEA (I AND II) Ticketing and Fares, KLM Business Campus, 11/2008
- Amadeus Basic Functionality Course, Amadeus Training Centre, 02/2006
- Standard Passenger Handling, Sales and Reservations, Ghana Airways Training Centre, 03/1998
Accomplishments
- Utilized best practices for sales prospecting to increase the number of B2B activities and growth by 67% as KLM Corporate Account Manager
- Maintained a 90% satisfaction rating over a 24-month period as a Corporate Account Manager
- Organized various interactive workshops and training sessions, which resulted in a 47% growth Travel Agency market share for Air France KLM in Ghana, Liberia, and Sierra Leone
- Developed and implemented a strategic sales plan that resulted in a 36% increase in market share within the assigned territory Successfully closed a high-value deal with key clients (Tullow Oil and Schlumberger), resulting in a long-term partnership and over a 50% increase in revenue
- Grew client base by 40% within my first quarter at Travelport.
Awards
- Best practices, B2B, and SME Award Recipient, Amsterdam, 2010
- KPMG Marketing Person Award Recipient, Ghana, 2012
Languages
English
Native language
Akan
Upper Intermediate (B2)
B2
Ga
Advanced (C1)
C1
Interests
Reading, Music and Charcoal drawing
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SALES & MARKETING MANAGER
Travel Technology Company – Travelport (Galileo)
10.2016 - 08.2019
CORPORATE SALES EXECUTIVE
Airline Company – KLM ROYAL DUTCH AIRLINES
05.2014 - 06.2016
AIRLINE PRICING ANALYST AND CORPORATE FARE FILING ASSISTANT
Airline Company – KLM ROYAL DUTCH AIRLINES
05.2012 - 04.2014
SALES MANAGEMENT SUPPORT/ HR ASSISTANT
Airline Company – KLM ROYAL DUTCH AIRLINES
05.2010 - 04.2012
PASSAGE OFFICE & CALL CENTRE AGENT
Airline Company -KLM ROYAL DUTCH AIRLINES
01.2008 - 03.2010
TRAVEL AGENCY MANAGER
Travel Agency -Global reach Travel and Tours
05.2001 - 12.2007
University of Cape Coast
Bachelor of Commerce from Marketing
IATA Learning Centre
Diploma: Advance International Travel Consultancy
Wesley Girls High School
High School Diploma
Bishop’s Girls School
Basic Education Certificate Examination (BECE)
VOLUNTEERING EXPERIENCE
- Children's Home and Shelter Services Volunteer, Ghana, 2010-2019
- CARE International Volunteer, 2015-2019
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