MARJORIE UBERNOSKY
Savannah,GA
Summary
Dynamic professional with a robust background in customer interactions, sales, hospitality, office administration, and service solutions. Expertise in conflict resolution, communication, and problem-solving drives exceptional customer satisfaction and loyalty. A collaborative team player adapts seamlessly to evolving needs while maintaining a steadfast focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to fulfilling customer and organizational objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Victory Drive Self Storage
04.2025 - Current
- Ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Licensed Insurance Broker
World Financial Group
03.2025 - Current
- Licensed Insurance Broker
- Assist clients in securing financial protection and investment solutions.
- Educate individuals on insurance policies, annuities, and wealth-building strategies.
- Build and maintain client relationships through personalized financial planning.
Server/Bartender/Barback
Boomys
05.2023 - Current
- Deliver exceptional customer service in a high-energy environment.
- Provide drink and menu recommendations, using POS system efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Sales Consultant
The Cruise Web, Inc.
01.2024 - 03.2025
- Developed and nurtured a strong client base through relationship building.
- Provided expert recommendations on travel experiences tailored to client needs.
- Crafted persuasive sales presentations, leading to increased revenue.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Work from Home Sales Specialist
Princess Cruises
07.2016 - 07.2023
- Specialized in curating travel experiences for guests and travel consultants.
- Led a team of eight sales professionals to exceed sales goals.
- Mentored new hires, enhancing team performance and customer satisfaction.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Front of House Staff
Smokey Joe's
01.2015 - 01.2016
- Provided top-tier customer service and managed beverage inventory.
- Utilized POS system to receive and process food and beverage orders.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Assistant Manager
Snoqualmie Valley Moose Lodge
01.2009 - 01.2014
- Oversaw customer service operations and membership engagement.
- Managed inventory, financial transactions, and fundraising initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Assistant
Dara-Tele
01.2006 - 01.2009
- Handled invoicing, billing, and office administration.
- Maintained accurate data collection and record-keeping systems.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Two Rivers High School
North Bend, WA01.2002
Skills
- Financial Planning
- Risk Management
- Insurance Sales
- Wealth Management
- Client Acquisition
- Relationship Building
- Business Development
- Revenue Growth
- Sales Strategy
- Performance Optimization
- Compliance
- Regulatory Knowledge
- Process Improvement
- Operational Efficiency
- Leadership
- Training
- Team Development
- Systems Implementation
- Systems Optimization
- MS Word
- MS Excel
- MS Outlook
- Internet
- 10-key touch
- Facsimile
- Laser Printer
- Printer
- Chrome
- Safari
- Edge
- Internet Explorer
- POS System
- Canva
- VistaPro
- TimeTree
- Telegram
- Zoom
- Webex
- ChatGPT
- Problem-solving
- Customer experience
- Customer service and engagement
- Inventory control
Certification
- Licensed Insurance Producer (Annuities, Life, Financial Services)
- Liquor License | GA
- ServSafe Alcohol & Food Safety Certification
- TIPS (Training for Intervention Procedures) Certification
- Valid Georgia Driver's License
Timeline
Assistant Store Manager
Victory Drive Self Storage
04.2025 - Current
Licensed Insurance Broker
World Financial Group
03.2025 - Current
Sales Consultant
The Cruise Web, Inc.
01.2024 - 03.2025
Server/Bartender/Barback
Boomys
05.2023 - Current
Work from Home Sales Specialist
Princess Cruises
07.2016 - 07.2023
Front of House Staff
Smokey Joe's
01.2015 - 01.2016
Assistant Manager
Snoqualmie Valley Moose Lodge
01.2009 - 01.2014
Office Assistant
Dara-Tele
01.2006 - 01.2009
High School Diploma -
Two Rivers High School
Credentials
- Availability: Willing to relocate anywhere.
- Visa Status: Authorized to work in the U.S. for any employer.
- Driving License: Valid Georgia Driver's License
- Passport: US passport
- Work Permit: Authorized to work in the U.S.
Career Experience
- Licensed Insurance Broker, World Financial Group, 2025-03-01, present, Assist clients in securing financial protection and investment solutions., Educate individuals on insurance policies, annuities, and wealth-building strategies., Build and maintain client relationships through personalized financial planning.
- Server/Bartender/Barback, Boomys, Savannah, GA, 2023-05-01, present, Deliver exceptional customer service in a high-energy environment., Maintain inventory and ensure the bar is fully stocked., Provide drink and menu recommendations, using POS system efficiently.
- Sales Consultant, The Cruise Web, Inc., 2024-01-01, 2025-03-01, Developed and nurtured a strong client base through relationship building., Provided expert recommendations on travel experiences tailored to client needs., Crafted persuasive sales presentations, leading to increased revenue.
- Work from Home Sales Specialist, Princess Cruises, 2016-07-01, 2023-07-01, Specialized in curating travel experiences for guests and travel consultants., Led a team of eight sales professionals to exceed sales goals., Mentored new hires, enhancing team performance and customer satisfaction.
- Front of House Staff, Smokey Joe's, Snoqualmie, WA, 2015-01-01, 2016-01-01, Provided top-tier customer service and managed beverage inventory., Assisted with bartending and food recommendations.
- Assistant Manager, Snoqualmie Valley Moose Lodge, North Bend, WA, 2009-01-01, 2014-01-01, Oversaw customer service operations and membership engagement., Managed inventory, financial transactions, and fundraising initiatives.
- Office Assistant, Dara-Tele, North Bend, WA, 2006-01-01, 2009-01-01, Handled invoicing, billing, and office administration., Maintained accurate data collection and record-keeping systems.
Awards
Sales Top Performer
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