Marjorie Ventura-Alonso
Essex,MD
Summary
Dynamic and results-oriented Management Trainee with a proven track record at CAVA, specializing in customer relations and financial management. Excelled in resolving customer complaints, enhancing leadership skills, and contributing to team success. Demonstrated expertise in schedule management and financial records analysis, ensuring customer loyalty and operational excellence.
Overview
2
2
years of professional experience
Work History
Management Trainee
CAVA
Nottingham, MD
12.2020 - 12.2022
- Provided on-the-job training to new employees in accordance with company standards.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Evaluated employee performance against established goals and objectives.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Supported staff training, development and evaluation.
- Participated in team meetings to discuss project progress and challenges.
Education
High School Diploma -
Kenwood Highschool
Essex, MD06-2023
Skills
- Schedule management
- Customer relations
- Financial records analysis
- Financial management
- Customer relationship management
- Contract management
Affiliations
- making bouquets
- baking
Accomplishments
- spanish award
Timeline
Management Trainee
CAVA
12.2020 - 12.2022
High School Diploma -
Kenwood Highschool
Similar Profiles
Sophia BoppSophia Bopp
Grill Cook/Prep Cook at CAVAGrill Cook/Prep Cook at CAVA
Janay ReedJanay Reed
Manager at CAVAManager at CAVA
Cheyenne JacksonCheyenne Jackson
General Manager at CAVAGeneral Manager at CAVA
Isaac Arango PerezIsaac Arango Perez
Grill cook/ Team member at CAVAGrill cook/ Team member at CAVA
Eric SpencerEric Spencer
Shift Lead at Kohl’s WarehouseShift Lead at Kohl’s Warehouse