Marjorie Ann Zein
Monterey,CA
Summary
Compassionate and motivated new graduate nursing student with strong clinical judgment, patient advocacy skills, and a commitment to safe, evidence-based care. Experienced in diverse clinical settings including medical-surgical, geriatrics, hospice, emergency, ICU, and community health. Proven leadership through committee involvement and volunteer service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Account Specialist
Sitel Philippines
Philippines
03.2016 - 03.2018
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels. M
Medical Billing Specialist
MiraMed Philipppines
Philippines
02.2015 - 02.2016
- Reviewed patient accounts for discrepancies, coordinating with insurance companies to resolve billing issues.
Production Supervisor
Atlantic Export Ltd
Sharjah, UAE
10.2011 - 11.2014
- Supervised daily production operations, ensuring adherence to safety and quality standards.
Education
Associate of Applied Science - Nursing
Monterey Peninsula College - MCCSN
Monterey, CA05-2026
Skills
- Head-to-toe assessment
- Vital signs monitoring
- IV insertion, IVPB and IV push (under supervision), medication administration, pain assessment (PAINAD)
- wound care, infection control, fall prevention
- patient and family education
- clinical documentation
- cultural humility
- Client support
- Engaged listening
- Logical evaluation
- Task prioritization
- Direct patient care
- Privacy and confidentiality
Accomplishments
Curriculum Committee Representative – Maurine Church Coburn School of Nursing
First Aid Volunteer – Monterey Bay Half Marathon
- Provided first aid assistance, supported emergency response teams, and ensured participant safety.
Affiliations
California Nursing Students’ Association (CNSA) – Member
Certification
BLS/CPR – American Heart Association
Languages
Filipino
Native or Bilingual
Interests
Medical-Surgical Nursing, Emergency Nursing, and Palliative Care, with a strong focus on patient advocacy, safe evidence-based practice, and compassionate, family-centered care
Timeline
Customer Service Account Specialist
Sitel Philippines
03.2016 - 03.2018
Medical Billing Specialist
MiraMed Philipppines
02.2015 - 02.2016
Production Supervisor
Atlantic Export Ltd
10.2011 - 11.2014
Associate of Applied Science - Nursing
Monterey Peninsula College - MCCSN