Marjorie 'Paige" Ettlinger

• Collected and analyzed clinical data form the medical record to ensure patient care is rendered in the most appropriate setting through identification and mitigation of barriers and prepared initial prescreening reports and care plans.
• Evaluated patient histories and current symptoms.
• Educated health care professionals on ways to humanize patients' experiences.
• Verified insurance coverage for patients and worked with Case Management staff to ensure continuity of care and aftercare.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Educated family members and caregivers.
• Responded to and investigated complaints and concerns of patients as they navigated the acute /post acute care continum.
• Evaluated patient satisfaction and made suggestions for changes or improvements.
• Built referral source relationships and used market analysis to identify potential business opportunities.
• Developed hospital census as defined by targeted goals of the business plan.

Provided education to physicians and other healthcare professionals on the LTAC hospital initiative and concepts of care.

Participated in hospital start-up activities and ensured ongoing success and census building through daily marketing contact with referral sources, patients, and families.

Completed preadmission clinical assessments.

• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Effectively communicated with physicians regarding patient needs, performance, medications and changes.

• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Introduced changes to patient care plans based on regular evaluations and patient changes.
• Took samples to complete diagnostic and routine assessment tests.
• Educated patients and families on disease processes, medications and treatments.
• Provided physical assessments, medication, and chronic disease management to home health patients.
• Monitored vital signs, developed and implemented care plans, and documented patient progress.
• Ultimately the responsibility for clinical operations and JCAHO survey preparation.

• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Managed care from admission to discharge.
• Organized and managed care of patients undergoing various therapies and procedures.
• Provided direct patient care, stabilized patients, and determined next course of action in the medical surgical, ED/Trauma, and ICU setting.