Nancy Hammonds
Daphne,AL
Summary
Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts.
Overview
18
18
years of professional experience
Work History
Registered Nurse Clinical Liaison
Pensacola Health Partners
Pensacola, FL
06.2022 - Current
- Collected data about patient care problems and prepared reports.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Case Manager/RN:
Baptist Hospital
09.2016 - Current
- Generate a safe discharge plan out of the acute care setting.
- Communicate with physicians as well as outside agencies (HHC/SNF/ALF) all parties involved with pt care in hospital.
- Utilization review (inpt vs obs) Resolve any denials with insurance Communicate with liaisons and facilitate the transition process: transportation, medications, DME.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Optimized program resource utilization to prevent unnecessary hospital admissions.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed and recorded progress of patients.
Registered Nurse Clinical Liaison
Kindred Home Health Care
5111 N 12th Avenue Pensacola, FL 32504
06.2021 - 06.2022
- Collected data about patient care problems and prepared reports.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
Adjunct Clinical Instructor
Pensacola State College
12.2012 - 04.2016
- Taught the following courses:Intro to Nursing, Adult I, II, and III, and Psych.
- Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Upheld patient safety standards by supervising students during medication administration.
- Kept instruction up-to-date by improving instructional materials, ordering equipment and supplies and using learning modalities such as instructional technology.
Registered Nurse
Sacred Heart Hospital
10.2009 - 01.2012
- Units worked: Progressive Care Unit/ ICU.
- Manage ventilators and trachs.
- Manage critical drips and critical patients.
- Administered medications, tracked dosages and documented patient conditions.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Administered colostomies and ostomies, urostomies and foley tubes accurately to provide exceptional patient care.
- Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
- Assessed patient health needs by reviewing and tracking EKG readings to address telemetry readings and quickly inform teammates on stability or acuity changes.
Registered Nurse
East Alabama Medical Center
01.2006 - 10.2009
- Progressive Care Unit Manage ventilators and trachs Manage and d/c arterial sheaths Telemetry monitoring Titrate and manage critical drips.
- Administered medications, tracked dosages and documented patient conditions.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Education
Bachelor of Science - Nursing
Auburn University
Auburn, AL2006
Bachelor of Science - Apparel Merchandising, Business
Auburn University
Auburn, AL2002
Associate - Arts
Jefferson Davis Community College
Brewton, AL2000
Skills
- Insurance
- Nursing
- Telemetry
- Transportation
- Case Management
- Patient Care
- Care Planning
- Discharge Planning
- Medication Management
- Patient/Family Education
- Insurance Knowledge
- Medication Administration
- Disease Management
- Vital Signs Measurement
- Patient Assistance
- Patient Advocacy
- Patient Care Coordination
- Patient Discharge
- Educate Patients
- Patient and Family Advocacy
- Specialized Healthcare Referrals
- Marketing Initiatives
- Healthcare Facility Coordination
- Arranging Discharges
- Patient Interviewing Skills
- Investigate Complaints
Timeline
Registered Nurse Clinical Liaison
Pensacola Health Partners
06.2022 - Current
Registered Nurse Clinical Liaison
Kindred Home Health Care
06.2021 - 06.2022
Case Manager/RN:
Baptist Hospital
09.2016 - Current
Adjunct Clinical Instructor
Pensacola State College
12.2012 - 04.2016
Registered Nurse
Sacred Heart Hospital
10.2009 - 01.2012
Registered Nurse
East Alabama Medical Center
01.2006 - 10.2009
Bachelor of Science - Nursing
Auburn University
Bachelor of Science - Apparel Merchandising, Business
Auburn University
Associate - Arts
Jefferson Davis Community College