Marjory Gonzalez
Ontario,CA
Overview
19
19
years of professional experience
Work History
Trainer
Bank Of America
01.2018 - 10.2023
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Service Representative
Bank Of America
02.2005 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Social Psychology
Mt San Antonio College
Walnut, CAHigh School Diploma -
John A. Rowland High School
Rowland Heights, CA06.2000
Skills
- Online Instruction
- Materials Preparation
- Course Development
- Lesson Planning
- New Hire Training
- Classroom Oversight
Timeline
Trainer
Bank Of America
01.2018 - 10.2023
Customer Service Representative
Bank Of America
02.2005 - 10.2023
Associate of Science - Social Psychology
Mt San Antonio College
High School Diploma -
John A. Rowland High School
Similar Profiles
Sabien Brown Jr.Sabien Brown Jr.
Business Banking Centralized Specialist at Bank of AmericaBusiness Banking Centralized Specialist at Bank of America
Yara JovineYara Jovine
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Kevin BetheaKevin Bethea
Digital Ambassador at Bank of AmericaDigital Ambassador at Bank of America
Joey MyrtilJoey Myrtil
Retail Banking Coach – Fraud Claims at Bank of AmericaRetail Banking Coach – Fraud Claims at Bank of America
Isi MorenoIsi Moreno
Escuela Secundia 51 at Secretary Of Public EducationEscuela Secundia 51 at Secretary Of Public Education