MARJORY PEREZ DE LA CRUZ
HOMESTEAD,FL
Summary
Detail-oriented Packaging Associate at HERKO AUTOMOTIVE GROUP INC. with a proven track record in ensuring labeling accuracy and product packing excellence. Skilled in shipping and receiving, I consistently upheld warehouse safety standards while preventing defective goods from reaching customers. Committed to order fulfillment and supply restocking, I enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Packaging Associate
HERKO AUTOMOTIVE GROUP INC.
11.2021 - Current
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Collaborated with team members to meet deadlines and ensure quality control standards were met.
- Organized items on racks, shelves and bins to maintain established order.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Operated manual pallet jacks and forklifts to move and store materials.
- Achieved consistent quality standards, conducting thorough final checks before shipment.
- Maintained clean and organized work environment, adhering strictly to safety protocols and reducing accidents.
Food and Beverage Attendant
Westgate Resorts
08.2018 - 11.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Food and Beverage Attendant
PRIMOS CAFE & MARKET
03.2011 - 07.2018
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Implemented new cleaning protocols, significantly improving hygiene standards in dining and kitchen areas.
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
Education
COMERCIAL SECRETARY -
COLEGIO LUIS MUNOZ RIVERA
SANTO DOMINGO, DOMINICAN REPUBLIC07-1999
High School Diploma -
COLEGIO SERAFIN DE ASIS
SANTO DOMINGO, DOMINICAN REPUBLIC08-1996
Skills
- Warehouse safety
- Labeling accuracy
- Shipping and receiving
- Product packing
- Product packaging
- Order fulfillment
- Supply restocking
- Label verification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Packaging Associate
HERKO AUTOMOTIVE GROUP INC.
11.2021 - Current
Food and Beverage Attendant
Westgate Resorts
08.2018 - 11.2021
Food and Beverage Attendant
PRIMOS CAFE & MARKET
03.2011 - 07.2018
COMERCIAL SECRETARY -
COLEGIO LUIS MUNOZ RIVERA
High School Diploma -
COLEGIO SERAFIN DE ASIS