Leonardo Rocha
Kissimmee,FL
Summary
Hardworking, quick learner, and passionate job seeker with strong work ethic, and great communication skills. Eager to fulfill a position that will provide me great opportunities to learn, and grow financially. Looking forward to achieve personal and professional goals as well as deliver elite customer service.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Ed Napleton Automotive Group / Asbury Automotive Group
07.2024 - 10.2025
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Lifeguard
Leland Management
11.2022 - 06.2024
- Assisted in organizing and implementing recreational activities and programs.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Retail Sales Associate
Toys Mania/Happy Feet
04.2022 - 10.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed store management.
Kitchen Staff Member
Chick-fil-A
08.2021 - 12.2021
- Maintained a clean and organized workspace, maintaining strict hygiene standards for optimal food safety.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Construction Worker/Handyman Helper
A&M Business
12.2020 - 07.2021
- Worked with experienced professionals to grow understanding of principles and construction standards.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Education
High School Diploma -
Celebration High School
Celebration, FL05.2023
Skills
- Sales operations
- Customer Service
- Problem Solving
- Outgoing Personality
- Excellent Written and Verbal Communication
- CPR and AED Training
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Specialist
Ed Napleton Automotive Group / Asbury Automotive Group
07.2024 - 10.2025
Lifeguard
Leland Management
11.2022 - 06.2024
Retail Sales Associate
Toys Mania/Happy Feet
04.2022 - 10.2022
Kitchen Staff Member
Chick-fil-A
08.2021 - 12.2021
Construction Worker/Handyman Helper
A&M Business
12.2020 - 07.2021
High School Diploma -
Celebration High School