Mark Aguilar
Lacey
Summary
Detail-oriented professional with strong skills in customer relationship management, problem-solving, and safety compliance. Proven ability to navigate challenges and ensure smooth operations in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Mover
Morgan Transfer
Lacey
2024 - Current
- Loaded and unloaded furniture and boxes onto trucks for transport.
- Wrapped and secured items to prevent damage during transit.
- Assisted team members in navigating tight spaces and staircases efficiently.
- Communicated with clients to confirm delivery times and locations.
- Operated hand trucks and dollies to move heavy items safely.
- Maintained cleanliness of moving equipment and workspace after each job.
- Followed safety protocols to ensure a secure moving environment.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
Customer Service Representative
Goodwill
Lacey
02.2021 - 09.2023
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained cleanliness and organization of the sales floor and merchandise displays.
- Answered customer inquiries and provided accurate information regarding products and services.
Landscape Worker
robinson and son
Olympia
05.2010 - 01.2018
- Maintained landscaping tools and equipment for optimal performance and safety.
- Assisted in planting trees, shrubs, and flowers according to design specifications.
- Operated lawn mowers, trimmers, and blowers to complete landscape maintenance tasks.
- Collaborated with team members to execute landscaping projects efficiently and effectively.
- Cleared debris and weeds from designated areas to enhance landscape appearance.
- Followed safety protocols while performing physical labor in various weather conditions.
- Applied fertilizers and pesticides under supervision to promote healthy plant growth.
- Assisted in installing irrigation systems to ensure proper water distribution for plants.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Directed crew members completing landscaping tasks.
- Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
- Maintained irrigation systems by adjusting valves, repairing broken sprinkler heads, and replacing worn parts.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Installed sprinkler systems for residential and commercial customers.
Education
GED -
carl hayden
Phoenix, AZ04-2001
Skills
- Furniture handling
- Load management
- Safety compliance
- Equipment operation
- Vehicle navigation
- Customer relationship management
- Team collaboration
- Conflict resolution
- Product knowledge
- Time management
- Attention to detail
- Problem solving
- Landscape maintenance
- Service organization
- Empathy and patience
- Multitasking and organization
- Punctuality and reliability
- Cultural awareness
- De-escalation techniques
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Goodwill
02.2021 - 09.2023
Landscape Worker
robinson and son
05.2010 - 01.2018
Mover
Morgan Transfer
2024 - Current
GED -
carl hayden