Mark Allan

Completed day-to-day duties accurately and efficiently.

• Acts as the Jail Commander in their absence.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Planned and completed group projects, working smoothly with others.
• Worked with cross-functional teams to achieve goals.
• Maintained updated knowledge through continuing education and advanced training.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Collaborated with others to discuss new opportunities.

• Modeled healthy behaviors to promote safe and positive interactions between inmates and staff using the Direct Supervision Model
• I have been responsible for assisting the Jail Commander in the Administration of the Watkins Jail Division.
• Coached professional development opportunities for team members with career development plans.
• Established strong relationships with line staff, front line supervisors, and civilian personnel.

• Assisted team members and co-managers with tasks to maintain productivity and meet project milestones for opening the new facility
• Developed standardized policies and procedures for the Direct Supervision Model for housing presentenced inmates in transition to full custody housing.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Planned and completed group projects, working smoothly with others.
• Worked with cross-functional teams to achieve goals.

• As a Shift Commander I was responsible to track employee activities and behaviors, updated system records with required and relevant information at the direction of the Jail Commander.
• Coordinated daily operations of a department with over 30 personnel and developed strategies to improve operational efficiency.
• Responded promptly to inquiries from internal stakeholders regarding administrative matters.
• Provided guidance to subordinates on various issues related to division operations.
• Provided support during emergency situations by mobilizing resources quickly and efficiently.
• Evaluated employee performance against established goals and objectives and provided feedback as necessary.
• Supervised subordinate staff in the performance of their duties and conducted regular reviews to ensure compliance with standards.

• I worked with a small group of specially trained Detention Officers to implement industry leading training in Mental Health, Taser, PepperBall, CPR, and Field Training for our 2000 active Detention Officers at the direction of the Training Center Basic Commander and the Training Director to ensure we met our annual training requirements.

• Under the direction of the Shift Commander, I was responsible for managing officers as they processed new bookings and complied with court ordered releases
• Responded to emergency situations to restore control and render aide to inmates and detention personnel.

• Oversaw and reported on the work of personnel working throughout the facility at the direction of the Shift Commander
• Implemented policy and procedures to protect both inmates and officers to maintain, Care, Custody, and Control
• Responded to emergency situations to restore control and render aide to inmates and detention personnel.

• Implemented and tracked all annual training for 2,000 detention officers at the direction of the MCSO Training Center Director and the AOT/Basic Correctional Supervisor.

• Scheduled near and long-term training to comply with established training needs
• Established and conducted individual and collective exercises to identify deficiencies and take corrective action
• Created and implemented task performance checklists for completion by trainees and supervisor
• Developed and managed standardized training programs to follow established operational directives and conducted ongoing training
• Improved the performance and long-term success of employees with well-planned and executed training programs
• Immersed officers in real-world scenarios through the use of strategies such as role-playing and simulations
• Worked at the direction of the Jail Commander, Executive Lieutenant, and Administrative Sergeant to meet annual training requirements for 120+ detention personnel.

• Observed inmates to maintain safety and enforce facility rules
• Maintained inmate custody and security throughout the facility
• Conducted routine searches of inmates, property, and incoming mail to locate and seize contraband
• Tracked activities and inmate behaviors and updated system records with required and relevant information
• Conducted thorough searches of inmates and cells to identify and remove contraband materials
• Handled the distribution of commissary purchases and hygiene items
• Conducted headcounts to ensure each inmate was present
• Identified and settled disputes between inmates to prevent the escalation into major problems
• Intervened during fights and disturbances to stop unauthorized behaviors and restore order.