Mark Ambrose
North Las Vegas,NV
Summary
Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 12 years of fine dining service experience.
References provided upon request.
Overview
15
15
years of professional experience
Work History
Estate Manager
Estate Of Arielle Duave
12.2020 - Current
- Managed and hired 10 diverse staff, including Chef, housekeeping, gardener, nanny, and driver
- Managed vendor and supplier relationships
- Managed finances including budget planning, tracking expenses, reviewing invoices, and preparing financial reports. Sourced contractors and oversaw construction projects
- Worked closely with Principal to ensure financial objectives are being met
- Assisted with personal projects, sending and shipping various packages and performing personal shopping as requested
- Coordinated special events and travel (Family outings, vacations, and other celebrations).
Fine Dining Waiter
JC’s Steakhouse
01.2015 - 11.2020
- Shared menu knowledge to customers and made recommendations for up-sell with sincerity and authenticity.
- Ensured accurate order taking by repeating orders to customers, and perhaps even asking questions to improve understanding. It was very important to confirm correct information to be entered into POS system.
- Coordinated timely arrival of items such as beverages, salads, appetizers and main courses.
- Regularly checked quality and satisfaction by interacting with customers.
- Promptly and accurately presented cheques and handled payments.
- Supported needs of five-person wait staff who attended to specific needs of countless customers daily for this 'destination' type restaurant with social relevancy and intentionality.
Fine Dining Waiter
Longhi’s Restaurant
06.2008 - 12.2014
- Shared menu knowledge to customers and made recommendations for up-sell with sincerity and authenticity.
- Ensured accurate order taking by repeating orders to customers, and perhaps even asking questions to improve understanding.
- Entered correct and verified information into POS terminal.
- Coordinated timely arrival of items such as beverages, salads, appetizers and main courses to table.
- Regularly checked quality and satisfaction by interacting with customers.
- Promptly and accurately presented checks and handled payments.
Education
Bachelor of Science - INTERNATIONAL MANAGEMENT
Golden Gate University
San Francisco, CA12.1993
General Studies
Diablo Valley College
Pleasant Hill, CA12.1991
Skills
- Positive language user
- Problem solver
- Attentive listener
- Multi-tasker
- Patient
- POS user
- Creative and Adaptable
- Focused on Customer Experience
Timeline
Estate Manager
Estate Of Arielle Duave
12.2020 - Current
Fine Dining Waiter
JC’s Steakhouse
01.2015 - 11.2020
Fine Dining Waiter
Longhi’s Restaurant
06.2008 - 12.2014
Bachelor of Science - INTERNATIONAL MANAGEMENT
Golden Gate University
General Studies
Diablo Valley College
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