Mark-Anthony Dy
San Jose,CA
Summary
Detail oriented field technician with over 2 years of hands on experience working in multiple busy data centers. Proven track record of troubleshooting, diagnosing, repairing, and managing various data center infrastructure. Able to effectively work as a part of a team to prioritize tasks based on urgency and improve system efficiency in all handled projects.
Overview
7
7
years of professional experience
Work History
DATA CENTER FIELD TECHNICIAN
AKAMAI (People 2.0)
04.2022 - Current
- Perform regular maintenance in the data center through the ticket system, followed by recording detailed notes on each task performed.
- Troubleshooting machines (RAM, Drives, etc.), switches, fiber, copper, and/or ports
- Collaborate with engineering teams to develop solutions to technical challenges encountered in the field
- Execute deployments (Rack and stack) and deconstructions in old and new data halls through mapped out spreadsheets
- Switch configuration
- Machine maintenance (hard drives, memory modules, CPUs)
- Utilize fiber cleaning tools, scopes, and light readers.
- OTDR experience
- Regularly run, manage, and troubleshoot cross connects
- Work frequently with logistics for incoming/outgoing tracking (RMAs)
PARCEL DRIVER
TRANSPORTATION BROKERAGE SPECIALIST (TBS), Propark
09.2017 - 04.2020
- Load the van accurately and safely for deliveries and rescue other drivers when needed
- Deliver 200-300 packages to customers' residences or businesses in a timely manner and complete route on time while following Amazon and company protocol
- Return to station clean, return all Amazon and company equipment/property
- Debrief with dispatchers to provide feedback and any questions
- Manage time efficiently when making multiple stops along designated routes
- Provide excellent customer service by responding promptly to customer inquiries and complaints
Education
High School Diploma -
GUNDERSON HIGH SCHOOL
Some College (No Degree) -
DE ANZA COLLEGE
Skills
- Organization and time management
- Excellent Communication Skills
- Strong Customer Service Skills
- Analytical problem solving
- Skilled in a variety of computer applications
- Proficient with tools
- Installation
- Troubleshooting (machines, hardware, fiber, fiber optics, ports)
- Deployments
- Cable management
- Adaptive and flexible
Notable Data Center Projects
- Deployments - I have worked a variety of countless deployments ranging from DWDM builds to server rack builds. I have both led and worked with teams consisting of different field techs and engineers at a time to complete these deployments both successfully and efficiently. My most notable project completed was a recent DWDM build that was built in possible record time (according to our metro lead). I worked with our project lead to fully build two DWDMs in the span of three weeks when this specific type of build usually takes up to three months.
Timeline
DATA CENTER FIELD TECHNICIAN
AKAMAI (People 2.0)
04.2022 - Current
PARCEL DRIVER
TRANSPORTATION BROKERAGE SPECIALIST (TBS), Propark
09.2017 - 04.2020
High School Diploma -
GUNDERSON HIGH SCHOOL
Some College (No Degree) -
DE ANZA COLLEGE
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