Mark Anthony Herrera
Santa Barbara,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Game Ops Graduate Assistant
USC
07.2024 - Current
- Managed interview scheduling and facilitated communication with candidates throughout the hiring process
- Supervised staff of 9 interns, providing mentoring and training resulting in better understanding of job assignments
- Improved intern productivity by developing comprehensive training programs and resources
- Managed stadium operations, ensuring smooth workflow and optimal resource allocation across departments
Member Engagement Specialist
YMCA
07.2023 - Current
- Improved member retention rates through proactive communication and relationship-building strategies
- Enhanced member satisfaction by addressing concerns promptly and providing personalized solutions
- Streamlined onboarding processes for new members, ensuring a smooth and positive experience from the start
- Maintained accurate records of member interactions, using data to inform future engagement efforts.
Game Ops/Access Intern
USC
08.2023 - 06.2024
- Stepped into various roles within each sport as needed, showcasing adaptability and team player mindset
- Implemented effective crowd control strategies to maintain a safe and enjoyable environment for all fans
- Streamlined credential distribution by implementing efficient tracking and organization systems
- Served as a liaison between coaches, players, and VIP guests ensuring a positive and efficient experience
Education
Master of Arts - Sports Management
Long Beach State University
Long Beach, CA12-2024
Bachelor of Arts - Health And Fitness Administration
University of Jamestown
Jamestown, ND05-2023
Associate of Arts - Science And Math
Santa Barbara City College
Santa Barbara, CA06-2021
Skills
- Staff Recruitment and Hiring
- Team Leadership and Supervision
- Adaptable to Changing Conditions
- Teamwork and Collaboration
- Dependable and Responsible
- Excellent Communication
Certification
- First Aid Medical Emergencies
- CPR and AED
- Oxygen
Timeline
Game Ops Graduate Assistant
USC
07.2024 - Current
Game Ops/Access Intern
USC
08.2023 - 06.2024
Member Engagement Specialist
YMCA
07.2023 - Current
- First Aid Medical Emergencies
- CPR and AED
- Oxygen
Master of Arts - Sports Management
Long Beach State University
Bachelor of Arts - Health And Fitness Administration
University of Jamestown
Associate of Arts - Science And Math
Santa Barbara City College
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