Mark A. Saunders Jr.
Washington,USA
Summary
Aspiring to contribute management and leadership expertise to foster mutual growth and success within an organization.
Seeking to obtain more experience to better myself and the company.
Overview
2026
2026
years of professional experience
Work History
Caretaker
Felicia Jenkins
Baltimore, MD
10.2018 - Current
- Cleaned and cooked.
- Grocery shopped
- Scheduled appointments
- Emptied trash
- Minor repairs to home
- Landscaped property bi weekly
Homekess Program Supervisor
Coalition for the Homeless/District of Columbia
Washington, DC
2024 - 2024
- Supervised program implementation, ensuring compliance with organizational standards and guidelines.
- Coordinated staff training sessions to enhance team performance and service delivery.
- Developed schedules and managed resources to optimize operational efficiency across all programs.
- Monitored program outcomes, identifying improvement areas and implementing corrective actions.
Assistant Ditector of Operations
Maryland Coalition for the Homeless
Rockville, MD
2023 - 2024
- Formulated operational strategies to enhance service delivery for homeless populations.
- Coordinated training programs that boosted staff engagement and service effectiveness.
- Directed cross-functional teams to implement best practices in resource allocation.
Salesman/ Pest Control Tech
Home Paramount
Washington DC
01.2010 - 01.2018
- Delivered estimates to prospective clients for pest control services.
- Scheduled pest control appointments to enhance service efficiency.
- Facilitated monthly meetings to strengthen customer service relations.
- Managed customer contracts to ensure accurate service application.
Resident Monitor
Community of Hope
Washington DC
01.2005 - 01.2009
- Ensured facility and resident safety through vigilant oversight and control measures.
- Implemented emergency protocols for rapid response during crises.
- Entered resident passes and behavioral reports in the POS system accurately.
- Managed entrance security, regulating access for staff and visitors.
Youth Counselor
Voca/Rescare
Washington DC
01.2000 - 01.2005
- Supervised and monitored youth to ensure safety and maintain integrity.
- Promoted positive behaviors through active listening and counseling techniques.
- Communicated effectively with supervisors and staff via oral and written methods.
- Mentored youth while orchestrating group sessions focused on anger management.
- Utilized cognitive behavioral strategies to redirect poor habits and enhance self-discipline.
Assistant Manager
McDonald’s Restaurant Corporation
Washington D.C.
01.1996 - 01.2001
- Directed staff in daily assignments, maximizing overall productivity.
- Promoted specialty items and catering services, increasing revenue significantly.
- Enforced cleanliness and organization standards across work and serving areas.
- Administered routine maintenance checks and scheduled preventative repairs for restaurant equipment.
Assistant Manager
La Madeline’s French Bakery and Café
Washington D.C.
01.1997 - 01.2000
- Led a team of over 20 employees by efficiently managing shift assignments and task delegation.
- Conducted interviews, hiring, and training of skilled customer service professionals to ensure excellence.
- Encouraged staff motivation through recognition of achievements and exemplary leadership.
- Ensured cash drawer integrity by performing accurate counts at shift end.
Education
High School Diploma -
Living Wages
Washington D.C.01.2019
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Spingarn Senior High
01.1989
Skills
- Microsoft Office Suite proficiency Presentation design Spreadsheet management Email communication
- Excellent organizing
- Scheduling
- Able to hire staff as the business needs grow
SUMMARY OF QUALIFICATIONS
- Excellent leadership and managerial skills.
- Strong team player who works for a common agenda.
- Exceptional organizational and interpersonal skills.
- Upbeat attitude and a caring nature.
Timeline
Caretaker
Felicia Jenkins
10.2018 - Current
Salesman/ Pest Control Tech
Home Paramount
01.2010 - 01.2018
Resident Monitor
Community of Hope
01.2005 - 01.2009
Youth Counselor
Voca/Rescare
01.2000 - 01.2005
Assistant Manager
La Madeline’s French Bakery and Café
01.1997 - 01.2000
Assistant Manager
McDonald’s Restaurant Corporation
01.1996 - 01.2001
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Spingarn Senior High
Homekess Program Supervisor
Coalition for the Homeless/District of Columbia
2024 - 2024
Assistant Ditector of Operations
Maryland Coalition for the Homeless
2023 - 2024
High School Diploma -
Living Wages