Mark Badeaux

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Managed Home Depot's flooring installations for the Pacific Northwest.
• Developed and maintained relationships with management and sales staff at The Home Depot.
• Managed workflow for 20 independent contractors over 2 states (Washington & Oregon)
• Managed 3 warehouse locations. Constantly monitoring product and inventory levels.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and offer available solutions.
• Developed written plans and obtained customer consent to proceed.

Service Manager 1/2018 - 7/2020

• Overseeing daily operations: Managing all aspects of the service department, including scheduling, dispatching work to technicians, and workflow management.
• Ensuring profitability: Monitoring and evaluating financial reports for the service department, setting and achieving sales and profit goals, and controlling costs.
• Optimizing efficiency and productivity: Implementing efficient processes, maximizing technician productivity and proficiency levels, and managing resources effectively.

Assistant Parts Manager 10/216 - 4/2017

Assistant Service Manage 11/2014 - 10/2016

Service Advisor 6/2012 - 11/2014

(Dealership Closed in 2009 and was reopened in 2010)

Harley/ Import Technician 7/2007 - 1/2009

Regional parts sales representative for Washington, Oregon and Idaho. Managed over 80 dealerships accounts with Tucker Powersports. Responsible for inventory management, orders and returns. Recruited new clientele to expand the company's reach in the region. Added in dealership performance by tracking sales, product rotation and showroom set up.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Enforced facility regulations and safety protocols to ensure secure environment for inmates and staff.
• Conducted regular inspections of inmate living areas, identifying and addressing potential security risks.
• Collaborated with law enforcement and rehabilitation teams to support inmate re-entry programs.
• Trained new officers on operational procedures, emergency response, and conflict resolution techniques.

• Led, managed and performed force protection duties to protect government assets, personnel and resources.
• Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
• Team leader deployed in Operation Enduring Freedom is support of the war on terror after 9/11/01.
• Member of Close Quarters Combat Team
• Held Top Secret Security Clearance.