Mark Baker
Philadelphia,Pennsylvania
Summary
Epic Application Analyst with 7+ years of experience in optimizing lab workflows, resolving technical issues, and enhancing application performance. Proficient in EpicCare Ambulatory, Beaker Clinical Pathology, Bridges, Bones, and SmartForms. Adept at collaborating with cross-functional teams to implement protocols and software updates, significantly improving efficiency and reducing errors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Beaker Consultant
Ellit Groups, LLC
05.2022 - 06.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Application Analyst
Virtua Health
12.2018 - 05.2022
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.
- Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
Epic Credentialed Trainer, Clin Doc
Virtua Health
07.2017 - 11.2018
- Increased user adoption rates with customized training materials and engaging instructional techniques.
- Reduced workflow inefficiencies by providing tailored training solutions for healthcare professionals.
- Leveraged adult learning principles to create an engaging instructional environment that supported various learning styles and preferences.
- Evaluated trainee progress, adjusting training strategies to accommodate individual learning needs for optimal results.
Education
Bachelor of Arts - Political Science
Rutgers University- Camden
Camden05.2017
Skills
Problem-Solving
Attention to Detail
Team Leadership & Development
Client Relationships
MS Office
Project Leadership
Certification
EpicCare Ambulatory
Epic Beaker- Clinical Pathology
Epic- Bridges
Epic- Bones
Epic- SmartForms
Timeline
Beaker Consultant
Ellit Groups, LLC
05.2022 - 06.2024
Application Analyst
Virtua Health
12.2018 - 05.2022
Epic Credentialed Trainer, Clin Doc
Virtua Health
07.2017 - 11.2018
Bachelor of Arts - Political Science
Rutgers University- Camden
EpicCare Ambulatory
Epic Beaker- Clinical Pathology
Epic- Bridges
Epic- Bones
Epic- SmartForms
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