Mark BEKHIT
Scranton,PA
Summary
Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations.
Overview
7
7
years of professional experience
Work History
Special Projects Manager
Accurate Communication, INC.
08.2022 - Current
- Organized and prioritized workload to delegate responsibilities among colleagues and team members.
- Addressed complaints and inquiries from community members .
- Implemented various business practices to include complex principles and economic development practices.
- Managed workflow and production output of consultants and subordinates.
- Implemented multiple business practices with complex principles and economic development practices.
- Prepared and presented multiple written reports and PowerPoint presentations for meetings with various city departments.
- Organized and prepared community meetings while building positive working relationships with members of city management, staff and community organizations.
Automotive Service Advisor
Open Road Honda
12.2019 - 08.2022
- Diagnosing issues
- Specifications understanding
- Meticulous attention to detail
- Technical support
- Analyzing Sales and networking with potential businesses
- Coordinated with clients and scheduled them to come in to diagnose their vehicles for service
- Serviced car and explained in layman’s terms the diagnostic report to the clients
- Advised clients on urgent repairs required
- Upsold clients on repairs needed for better performance of vehicle
Class C Technician
Open Road Honda
02.2017 - 12.2019
- Examined assigned vehicle to determine need for further safety or repair work.
- Documented work performed and new recommendations on repair order.
- Worked with reconditioning team to review and inspect inventory based on estimated cost of repairs and overall quality of vehicle.
- Completed initial pre-delivery inspection and repairs to minimize re-work and delays in production.
- Completed fluid checks, brake and tire repair and frame damage inspections.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Data Entry Specialist
Insegment Inc
- Entered numerical data into databases in a timely and accurate manner
- Answered a constant flow of customer calls with up to 3 calls in queue per minute
- Gathered and verified all required customer information for tracking purposes
- Communicated with coworkers regarding deadlines and project milestones.
IT Admin
State Street Corp
- Kept a flexible schedule and resolved after-hours and weekend emergencies in a timely manner
- Generated reports outlining performance, costs and downtime issues
- Consulted users to determine areas in need of improvement
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Developed IT strategic vision and drove key departmental objectives.
Administrative Business Partner
Google
- Provided polished and professional administrative support to executives within a fast-paced team and international environment
- Maintained constructive working and communications relationships with a diverse community
- Consistently and positively contributed in a high-paced, changing work environment while prioritizing multiple functions/tasks, and managing time efficiently
- Comfortable leading medium- to large-sized projects and managing up or across teams
Education
Certified: Automotive Technology - Automotive Mechanics
Lincoln Tech Institute
Union City, NJ07.2018
Bachelor of Science - Data Sciences
BI Norwegian Business School
Oslo, Norway06.2014
Skills
- EXPERIENCE
- Fast learner
- Data archiving
- Adaptability and responsiveness
- Time management
- Courteous and helpful
- Knowledgeable in Mac & Microsoft
- Systems Results-oriented
- Service Advisor
- Performance Feedback
- Quality Assurance Evaluation
- Corrective Actions
- Employee Relationships
- Telephone Etiquette
- Creative Solutions
Timeline
Special Projects Manager
Accurate Communication, INC.
08.2022 - Current
Automotive Service Advisor
Open Road Honda
12.2019 - 08.2022
Class C Technician
Open Road Honda
02.2017 - 12.2019
Data Entry Specialist
Insegment Inc
IT Admin
State Street Corp
Administrative Business Partner
Google
Certified: Automotive Technology - Automotive Mechanics
Lincoln Tech Institute
Bachelor of Science - Data Sciences
BI Norwegian Business School
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