Mark Belvin
Henrico,VA
Summary
Versatile bartender possessing six years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced live shows/events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Past work experiences with retail management and different call center environments has provided me with with excellent multitasking and customer service skills.
Overview
18
18
years of professional experience
Work History
Bartender/Cook
Wonderland
Richmond, VA
08.2011 - Current
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Carefully followed safety and sanitation policies handling food and beverages.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions such as live bands to bring in new customers.
Licensed Insurance Agent
Elephant Insurance Company
Glen Allen, VA
01.2017 - 08.2017
- Calculated premiums and established payment methods for sales.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Identified and solicited sales prospects in agency databases.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Finalized sales and collected necessary deposits.
Wireless Sales Consultant
nTelos Wireless
Richmond, VA
08.2011 - 12.2014
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Wrote sales slips and sales contracts.
- Consistently hit and exceeded sales goals by 50%.
- Researched and customized service proposals for clients.
- Organized company sales tracking system to decrease workload and increase productivity of sales associates and account managers.
Dispatch Supervisor
Cableview Communications
Richmond, VA
05.2011 - 08.2011
- Supervised a team of 10 or more people and ensured proper communication between dispatch, technicians/installers and customers.
- Recruited, hired, trained, documented and terminated employees.
- Supervised that correct equipment was transported to the customer, installed and added to account inventory correctly.
Store Manager
Gamestop
Richmond, VA
02.2008 - 05.2011
- Successfully managed 5 stores.
- Supervised a team of 5 or more people and held team members accountable for store and individual sales goals.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Completed profit and loss performance reports.
Digital Media Specialist
Brighthouse Networks
St. Petersburg, Fl.
01.2007 - 12.2007
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
- Created add on sales while troubleshooting technical issues.
Education
High School Diploma -
Homeschooled
Goochland, VA2003
Skills
- Book Keeping
- Clear and Effective Communication
- Fast Learner
- Handling Difficult Customers
- Highly Competitive
- Hiring
- Inventory
- Live/Special Events
- Management Experience
- Responsible Alcohol Service
- Safety
- Scheduling
- Strong Initiative
- Time Management
References
Matthew Gray (supervisor at nTelos Wireless)
3706 Hermitage Rd.
Richmond Va. 23227
Cell: (804) 247-1922
Sean Lucas (long-time friend and previous co-worker)
411 S. Pine St Apt A.
Richmond, Va. 23220
Cell: (804) 301-9824
Jonathan Kortze (long-time friend and previous roommate)
1270 Ashford Park Dr.
Glen Allen, Va. 23059
Cell: (804) 514-9363
Timeline
Licensed Insurance Agent
Elephant Insurance Company
01.2017 - 08.2017
Bartender/Cook
Wonderland
08.2011 - Current
Wireless Sales Consultant
nTelos Wireless
08.2011 - 12.2014
Dispatch Supervisor
Cableview Communications
05.2011 - 08.2011
Store Manager
Gamestop
02.2008 - 05.2011
Digital Media Specialist
Brighthouse Networks
01.2007 - 12.2007
High School Diploma -
Homeschooled