Raeann Harkins
Oswego,IL
Summary
Hardworking employee with experience in a multitude of backgrounds that gave me extensive knowledge in time management, business operations, communication, and developing personal relationships to build revenue towards sales. Well versed in multitasking and achieving goals in an organized and professional standard. Was able to obtain degree while also maintain family home and working throughout it's completion.
Overview
4
4
years of professional experience
Work History
Bartender
Rowdy's Bar And Grill
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Roadhouse 47 Bar And Grill
07.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
House Cleaner
Merry Maids Of Beaufort
09.2019 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Associate of Applied Science - Associates in Science
Southern New Hampshire University
Hooksett, NH09.2023
High School Diploma -
Oswego High School
Oswego, IL06.2016
Skills
- Beverage Preparation
- Suggestive Selling
- Health Codes Compliance
- Cleaning and Sanitization
- Clerical Support
- Bookkeeping
- Invoice Processing
- Database Management
- Conflict resolution
- Meal Planning
- Activity Planning
- Health and Wellness Experience
- Scheduling Expertise
- Performance Monitoring
- Time Estimation
- Care Plan Implementation
- Excellent Communication
- Multiple Priorities Management
- ADP expertise
- Data Entry
- Salesforce Knowledgeable
- Book keeping
- Organized
Timeline
Bartender
Rowdy's Bar And Grill
07.2023 - Current
Server
Roadhouse 47 Bar And Grill
07.2022 - 08.2022
House Cleaner
Merry Maids Of Beaufort
09.2019 - 05.2022
Associate of Applied Science - Associates in Science
Southern New Hampshire University
High School Diploma -
Oswego High School
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