Mark Beville
Southlake
Summary
Automotive repair professional with 20+ years of experience. I have excelled in many roles within the industry including automotive repair technician, service advisor, repair center general manager, remote diagnostics consulting, automotive diagnostics tooling development, and automotive diagnostics tool support. My experience includes using and supporting remote programming technologies from multiple industry providers, and being apart of teams tasked with developing those technologies. I am personable and social, often found to be valuable for both my mechanical/technical problem solving, as well as my positive attitude and natural leadership.
Overview
15
15
years of professional experience
Work History
Automotive Technician
Christian Brothers Automotive - Castle Hills
Carrollton
12.2023 - 01.2025
- Performed automotive diagnostics and repairs on all makes and models of automotive vehicles.
- Performed all programming of vehicles for our location.
- Set up and maintained automotive programming and diagnostic equipment.
Help Desk Manager
Protech Automotive Solutions
01.2022 - 08.2023
- Started a new department with eight direct reports.
- Call center environment supporting over 3,000 automotive diagnostics tools internally owned.
- We supported over 800 Protech mobile techs, each with aftermarket and OE tooling.
- 200 Caliber Auto Glass teammates, each with aftermarket tooling, and over 1,700 Caliber Collision Centers, each with a unique scan tool special to Protech, that works with an SQL server to strip JSON data and automatically upload scans and invoices to the business management platform.
- Support both aftermarket and OE tools.
- Worked in a project environment with multiple departments and outside partners, assisting in the development of automotive repair solutions, including an aftermarket scan tool that is capable of being utilized to perform OE scans, ADAS calibrations, and module programming from a cloud VM.
- Primary developer of the 'P4': Protech's own headless Windows computer in a small enclosure, with a J2534 VCI designed for remote OEM pre/post scans and programming.
- Went from research to beta testing in under six months.
- Developed training, created content in both print, digital, and video formats for my team to be able to support OE software, subscriptions, and account management.
OEM Tool Development and Production Manager
Protech Automotive Solutions
06.2021 - 01.2022
- Managed a team tasked with setting up 100+ new laptops a month to be used as automotive diagnostic tools with OE software.
- Maintained and developed Windows images with OE automotive diagnostic software used for mass deployment, including using PXE servers, VMs, and partitions in a mass deployment environment.
- Five teammates as direct reports.
OEM Tool Specialist
Protech Automotive Solutions
12.2020 - 06.2021
- Part of a team tasked with setting up 100+ laptops a month to be used as automotive diagnostic tools with OE software paired with various OE and J2534 VCIs.
Automotive Diagnostic Consultant II
ALLDATA LLC.
07.2017 - 01.2020
- Assist customers over the phone and other digital media with diagnostics and repair of all makes and models of vehicles.
- Apart from the 5 technicians on our 'Euro' team. This was the only specialization of the 30+ remote technicians we had
Automotive Repair Technician
Christian Brothers Automotive
Grapevine
02.2016 - 07.2017
- Performed diagnostics and repair of all makes and models of vehicles.
- All diagnostics and repairs performed, including drivability, emissions repair, chassis and alignment, HVAC, etc.
Automotive Repair Technician
Sam Pack's Five Star Ford
Carrollton
09.2014 - 02.2016
- A part of the used car team working on all makes and models.
Service Manager
Christian Brothers Automotive
Hebron
01.2010 - 05.2014
- I started as a technician and became the service manager at this location.
- I graduated from the 'Genesis' Service Manager training and sales program.
- While here, I saw growth in sales of 40% and profit up 6-8% under my leadership.
Education
Associates Degree - Science and Technology
Tarrant County College
North Richland Hills, TX01.2002
Skills
- ASE Certified Master with advanced-level certifications
- Experience with most OEM factory automotive scan tools includes using the tool, as well as troubleshooting issues with the software or VCI connectivity
- Experience using OEM factory software with J2534 devices when applicable
- Experience using OEM and aftermarket diagnostic tools in cloud or VM environments, utilizing remote technology to perform automotive repair and programming
- Excellent customer service skills, and a talented communicator of everything automotive
- Experienced leader and teacher of both automotive repair and customer service in the automotive repair space
- Detail-oriented and enjoys the challenges of problem-solving, especially in the automotive repair sphere
- Experience with Windows deployment solutions, maintaining Windows images for deployment, PXE servers, and other solutions for mass deployment of Windows devices
- Proficient with the Microsoft Office suite of software (Word, Outlook, Excel, Publisher, Visio, etc)
References
- Don Mikrut, Protech Vice President, 219-712-5018, don.mikrut@protechas.com
- George Welker, Protech Sr. Manager; OE Tools, 972-571-3409, george.welker@protechdfw.com
- John Atkinson, Protech Senior Help Desk Technician, 972-375-4326, john.atkinson@protechas.com
- Johnathan Garcia, Protech Manager; R&D, 915-974-0130, jg634891@gmail.com
- Tim Dooley, Bosch Automotive Diagnostics, 779-207-6044, Tims98gt@gmail.com
Affiliations
- I am a baseball fan, and still play in on a Sunday mens team. https://www.facebook.com/DallasTitansBaseball
- My first passion was anything race cars. In my teenage years I won three grand national karting championships.
- I am terrible golfer, but still plan to make the senior tour when eligible
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementQuote
I always remember an epitaph which is in the cemetery at Tombstone, Arizona. It says: “Here lies Jack Williams. He done his damnedest.” I think that is the greatest epitaph a man can have.
Harry S. Truman
Timeline
Automotive Technician
Christian Brothers Automotive - Castle Hills
12.2023 - 01.2025
Help Desk Manager
Protech Automotive Solutions
01.2022 - 08.2023
OEM Tool Development and Production Manager
Protech Automotive Solutions
06.2021 - 01.2022
OEM Tool Specialist
Protech Automotive Solutions
12.2020 - 06.2021
Automotive Diagnostic Consultant II
ALLDATA LLC.
07.2017 - 01.2020
Automotive Repair Technician
Christian Brothers Automotive
02.2016 - 07.2017
Automotive Repair Technician
Sam Pack's Five Star Ford
09.2014 - 02.2016
Service Manager
Christian Brothers Automotive
01.2010 - 05.2014
Associates Degree - Science and Technology
Tarrant County College
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