Mark Bjishkian
Lake Worth,FL
Summary
Proven Owner/Operator and Lead Technician with expertise in developing marketing strategies and managing day-to-day operations by bringing a wealth of experience in strategic planning and operational management. Results-driven Lead Technician with a strong focus on advanced diagnostics, welding fabrication, and optimizing workflows to enhance operational efficiency and customer satisfaction. Detail-oriented technician with extensive experience in advanced diagnostics and all forms of automotive repairs.
Overview
21
21
years of professional experience
Work History
Owner/Operator/Lead Technician
Rocket Ride Cycles
2012.02 - Current
- Managed day-to-day operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff, promoting skill development and teamwork.
- Built relationships with suppliers to negotiate favorable terms and maintain product quality.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Technician
Arnst-Ocean Automotive
2009.08 - 2012.01
- Diagnosed and repaired automotive systems using advanced diagnostic tools and equipment.
- Conducted routine maintenance on vehicles, ensuring compliance with safety standards and regulations.
- Collaborated with team members to streamline workflow processes, enhancing overall productivity.
- Trained junior technicians on troubleshooting techniques and proper use of tools and equipment.
- Implemented quality control measures to ensure high-standard repairs and customer satisfaction.
- Oversaw complex repair projects, coordinating efforts among technicians to ensure timely completion.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician and Dyno Tuner
Palm Beach Harley Davidson
2008.05 - 2009.07
- Diagnosed and repaired mechanical issues on Harley Davidson motorcycle models to ensure optimal performance.
- Conducted routine maintenance inspections, enhancing motorcycle reliability and safety for customers.
- Utilized diagnostic tools and equipment to accurately assess motorcycle conditions and recommend necessary repairs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Technician
Delray Cycle
2005.06 - 2008.04
- Trained new and current technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Education
High School Diploma -
Skills
- Former ASE Master Level Technician (In Process of Renewing)
- Harley Davidson Expert Level Technician
- Multiple Vehicle Brand Factory Trainings from General Motors, Harley Davidson, Volvo, Aprilia
- Welding Fabrication
- Advanced Level Computer Diagnostics
- Expertise in the use of various shop equipment
Timeline
Owner/Operator/Lead Technician
Rocket Ride Cycles
2012.02 - Current
Technician
Arnst-Ocean Automotive
2009.08 - 2012.01
Technician and Dyno Tuner
Palm Beach Harley Davidson
2008.05 - 2009.07
Technician
Delray Cycle
2005.06 - 2008.04