Mark Bond
Milwaukee, WI, US,WI
Summary
Knowledgeable SR Desktop Support/ Cloud Support bringing over 20 years experience in helpdesk support, network administration, and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. The desire for a long-term position with room for career advancement.
Overview
8
8
years of professional experience
Work History
Cloud Support Engineer
Artech, Iron Systems, Sentinel
Milwaukee, WI
12.2019 - 10.2023
- Resolved customer issues related to cloud infrastructure, data migration, and software development.
- Assisted with the deployment of new applications into a variety of clouds.
- Provided guidance on how to optimize resources used by customers in their cloud deployments.
Azure Engineer
Judge Group/IDC/Infosys
Milwaukee, WI
04.2017 - 11.2019
- Created custom roles in Azure Active Directory for access control management of users and groups across multiple subscriptions.
- Designed high availability solutions by leveraging Load Balancers, Availability Sets and Traffic Manager profiles in Azure environment.
- Developed and implemented automation scripts for Azure services using PowerShell, Python and Bash.
SR Deskside Support
Modis/Insight Global
Milwaukee, WI
09.2015 - 03.2017
- Created detailed documentation of IT infrastructure components and processes.
- Supported end-users in resolving application related issues through virtual meetings.
- Set up audio and visual equipment for presentations and conferences in the organization.
- Provided assistance with mobile device management solutions such as AirWatch.
- Deployed new desktops and laptops according to corporate standards and guidelines.
- Configured user accounts, assigned permissions, and installed software applications.
- Maintained and troubleshot hardware issues such as laptops, printers, and desktops.
- Managed inventory of IT equipment including tracking asset numbers and warranty information.
Education
Course Completion - Azure Administration
New Horizons Career Center
Brookfield11-2019
Associate of Applied Science - Computer Networking
Computer Learning Center
Houston, TX10-1999
Skills
- Customer Support
- Technology Support
- Continuous Deployment
- Troubleshooting
- Cloud Computing
- Network Configuration
- Data Migration
- End-User Support
- Application Installations
- Issue Resolution
- Advanced Troubleshooting
- System Administration
Summary
Detail-oriented, analytical Support Professional motivated to drive projects from start to finish. Extensive experience working with hardware and software configuration to troubleshoot complex system-level issues. Skillful in providing Azure Support, end user, and technical support. Knowledgeable in the Installation and configuration of various types of anti-virus protection programs, Web Security, and all Policies.
Timeline
Cloud Support Engineer
Artech, Iron Systems, Sentinel
12.2019 - 10.2023
Azure Engineer
Judge Group/IDC/Infosys
04.2017 - 11.2019
SR Deskside Support
Modis/Insight Global
09.2015 - 03.2017
Course Completion - Azure Administration
New Horizons Career Center
Associate of Applied Science - Computer Networking
Computer Learning Center
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