Mark Bowen
Tulsa
Summary
Dedicated Field Service Technician with a positive attitude and strong teamwork skills. Successfully resolved complex technical issues while enhancing customer satisfaction through proactive maintenance and support.
Overview
20
20
years of professional experience
Work History
Field Service Technician
Cox Communications
Tulsa, OK
08.2005 - 10.2025
- Responsible for approximately $100,000 worth of equipment carried on work truck daily.
- Diagnosed and resolved complex technical issues in telecommunications equipment.
- Performed installations and repairs on cable and fiber optic systems to ensure optimal performance.
- Trained new hires on equipment handling and safety protocols to ensure compliance standards.
- Conducted routine maintenance checks, enhancing system reliability and customer satisfaction.
- Mentored junior technicians, providing guidance on best practices and troubleshooting techniques.
Quality Assurance Specialist
Cox Communications
Tulsa, OK
03.2022 - 12.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
Education
Bachelor of Arts - Journalism And Broadcasting
Oklahoma State University
Stillwater, OK05-1991
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Teamwork and coordination
- Inventory management
- Valid Driver's license
- Courteous and professional
Timeline
Quality Assurance Specialist
Cox Communications
03.2022 - 12.2023
Field Service Technician
Cox Communications
08.2005 - 10.2025
Bachelor of Arts - Journalism And Broadcasting
Oklahoma State University