Mark Boyce
Springfield,TN
Summary
With a proven track record at Corpay, I excel in leveraging BI reporting tools and Agile methodologies to enhance business intelligence outcomes, optimizing processes and reducing support calls by over 30%. My leadership in training and collaborative project management showcases my technical expertise and dynamic team-building abilities. Skilled Business Intelligence Developer with background in designing, developing, and maintaining BI solutions. Proficiency in data warehouse design and data mining enhances abilities in crafting effective business strategies based on data-driven insights. Strengths include strong analytical skills, problem-solving ability, and familiarity with BI technologies such as Microsoft Power BI and Oracle BI. Previous work has driven significant improvement in operational efficiency through implementation of robust BI systems.
Overview
31
31
years of professional experience
Work History
IT Business Intelligence Developer/Product Owner/Scrum Master
Corpay
Brentwood, USA
09.2009 - Current
- Company Overview: Develops standardized reporting available to both external and internal customers via iConnectdata.com website
- As a BI developer, I work in IT to develop standardized reporting that is available to both external and internal customers via iConnectdata.com website
- My group works in an Agile Sprint environment
- I am responsible for promoting Comdata’s custom reporting tool SAP Business Intelligence
- This would be with direct training of both external and internal customers
- I work directly on developing and designing Business Intelligence reporting-based business requests
- This includes proof the concept of the report capability
- Develops standardized reporting available to both external and internal customers via iConnectdata.com website
- Updated tracking documents, generated different reports, and gave presentations on findings.
- Optimized data gathering processes, analysis procedures, and visualization strategies.
- Identified opportunities for process improvements to decrease in support calls.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Worked closely with other teams such as software developers and database administrators to ensure timely delivery of projects.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Analyzed data to identify trends, patterns, and opportunities for improvement.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Documented requirements through functional specifications and technical design documents.
- Monitored system performance by developing automated scripts to detect potential issues in the data pipelines.
Customer Relations Representative
Comdata, Inc.
Brentwood, USA
06.2008 - 09.2009
- Company Overview: Supports Fleetcor’s Business Solutions MasterCard product for BP, Arco and Branded Marketer customers
- During my time as a customer representative I supported Fleetcor’ s Business Solutions MasterCard product for BP, Arco and Branded Marketer customers
- This position involved a daily face to face interaction with customers to address account structure, billing/payment, and transactions needs
- Position includes, but not limited to:
- Interactive position dealing with both VIP and general accounts
- Strong working relationship with finance, sales and Fleetcor management
- Creating custom BI reports to meet customer’s needs
- Training customers on web-based account management
- Supports Fleetcor’s Business Solutions MasterCard product for BP, Arco and Branded Marketer customers
Implementation Specialist
Atex
Melbourne, USA
01.2006 - 05.2008
- Company Overview: A software company in the newspaper industry, impacting all areas of operations from order entry and billing through to final page output in production
- My position was responsible for all aspects of software implementation from the introductory kick off meeting to the Go Live production date
- I served as the onsite project leader, manager, workshop instructor, trained the trainer and resolved printing objectives
- This was a hand’s on position that directly impacted the customer and their business need’s, facilitated the progress and overall success of the project
- Position duties included, but were not limited to:
- Loading Oracle and SQL databases from different customers to test on laptop
- Training for both the core setup team and end users and developing unique/creative uses for the software to meet the customer’s goals
- Bring a site live on the software
- Expose customers to new opportunities in doing business in fresh/inventive ways
- A software company in the newspaper industry, impacting all areas of operations from order entry and billing through to final page output in production
Prepress Manager
The Tennessean
Nashville, USA
01.2001 - 01.2006
- Company Overview: A metro daily newspaper
- Responsible for the daily Prepress operation of a 240,000 daily/280,000 Sunday newspaper
- Responsible for the management of the Photo Imaging, Pagination, Commercial Prepress, Goss CTP operations and USA Today CTP operations departments
- Primary responsibility was for overall quality of the daily newspaper, creating electronic workflow processes and procedures, management of 25+ staff members and establishing and managing two departmental budgets totaling $160,000 combined
- A metro daily newspaper
Production Services Manager
The Tennessean
Nashville, USA
01.1995 - 01.2001
- Company Overview: A metro daily newspaper
- Directed advertising services, Ad Desk, Composing and Dispatch Services
- Responsibilities included management of 40 staff members, department budget, trafficking of advertising materials for two daily, weekly and special section and niche products
- Installation of new software applications such as PGL and Ad Tracking Software
- A metro daily newspaper
Commercial Coordinator
The Tennessean
Nashville, USA
01.1994 - 12.1994
- Company Overview: A metro daily newspaper
- Responsible for commercial accounts
- Served as Prepress customer service/sales representative
- A metro daily newspaper
Education
Bachelor of Science - Graphic Design, History, Anthropology
Middle Tennessee State University
01.1989
Skills
- SQL
- Technical application support
- Business intelligence analysis
- Production support
- Data warehousing
- Requirements gathering
- Monitoring
- Access
- Crystal Reports
- Microsoft Office
- Outlook
- Word
- Excel
- PowerPoint
- QuarkXPress
- Photoshop
- InDesign
- Open Pages
- Managing Editor’s Roundhouse
- CLS
- ProImage’s NewsWay
- Goss Colorliner
- Agfa’s IntelliTune
- Architex News Drive
- Atex’s Mactive
- New Horizon software
- Zinger Miller Management training
- Dale Carnegie course
- BI 40 software
- ETL development
- BI reporting tools
- Dashboard design
- Project management
- Business analysis
Notes
Attended the Infosol User Conference and evaluated BI 4.0 software.
Timeline
IT Business Intelligence Developer/Product Owner/Scrum Master
Corpay
09.2009 - Current
Customer Relations Representative
Comdata, Inc.
06.2008 - 09.2009
Implementation Specialist
Atex
01.2006 - 05.2008
Prepress Manager
The Tennessean
01.2001 - 01.2006
Production Services Manager
The Tennessean
01.1995 - 01.2001
Commercial Coordinator
The Tennessean
01.1994 - 12.1994
Bachelor of Science - Graphic Design, History, Anthropology
Middle Tennessee State University
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