Mark Brasfield
Parts counterman
Forney,Texas
Summary
Dynamic Parts Specialist with a proven track record at Moritz Cadillac BMW MINI, excelling in time management and customer service. Enhanced inventory accuracy and supplier relationships, driving revenue growth through effective cross-selling. Skilled in heavy lifting and maintaining workplace safety, consistently delivering exceptional results in fast-paced environments.
Overview
40
40
years of professional experience
Work History
Grocery Stocker
Brookshire's Grocery
08.2024 - 12.2025
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
Parts Specialist
Clay Cooley Auto Group
12.2024 - 04.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Parts Specialist
Autobahn Motor Group
10.2020 - 08.2023
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Parts Specialist
Classic BMW
03.2020 - 10.2020
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Parts Specialist
Autobahn Motor Group
06.2015 - 01.2020
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Parts Specialist/Parts Manager
Moritz Cadillac BMW MINI
11.1985 - 05.2015
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Stocked and managed stock of parts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Education
High School Diploma -
Garland High School
Garland, TX06-1981
Skills
- Time management
- Heavy lifting
- Cleaning and sanitizing
- Workplace safety
Timeline
Parts Specialist
Clay Cooley Auto Group
12.2024 - 04.2025
Grocery Stocker
Brookshire's Grocery
08.2024 - 12.2025
Parts Specialist
Autobahn Motor Group
10.2020 - 08.2023
Parts Specialist
Classic BMW
03.2020 - 10.2020
Parts Specialist
Autobahn Motor Group
06.2015 - 01.2020
Parts Specialist/Parts Manager
Moritz Cadillac BMW MINI
11.1985 - 05.2015
High School Diploma -
Garland High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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