Mark Canenguez

Enhanced Axon's mission of protecting life by deploying justice solutions nationwide.

• Managed post-implementation support for key justice accounts, ensuring operational success.
• Monitored account health through consistent communication and regular updates.
• Leveraged 12 years of experience to develop workflows and integrate new technologies.
• Coordinated monthly meetings and quarterly on-site trainings to foster client relationships.
• Oversaw SR CSM role for NCCDA, NDAGC, and five other major accounts.
• Guided deployment for Los Angeles DA, serving over 1,500 staff members.
• Facilitated justice solutions for Bergan County, Albany County, Travis County, and others.

• Post Implementation / Ongoing Support
• Focus on assisting agencies after completion of deployment
• Will Monitor good standing health per Agency’s Axon & Evidence.com program
• Utilizing consistent communication

• Post Implementation / Ongoing Support
• Focus on assisting agencies after completion of deployment and ongoing.
• Will Monitor good standing health per Agency’s Axon & Evidence.com program
• Utilizing consistent communication

• Provide TASER's customer service with proper tools and knowledge to enhance the experience.
• Responsible for the North East Region of the US. Technical Support/ Tier II support.
• Support for all law Enforcement departments with Axon devices.
• Provided deployment training and T&E Evaluation support as well.

• Led service teams to provide superior customer service.
• Maintain daily work flows and assignments per customer issues.