Mark Chan
Union,NJ
Summary
Results-driven Infrastructure Engineer with extensive experience leading successful migrations and infrastructure enhancements at Affinity Federal Credit Union. Proficient in Windows Server management, VMware vSphere, and Microsoft Azure Cloud, showcasing strong problem-solving skills and a dedication to optimizing system reliability and performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Affinity Federal Credit Union
Basking Ridge, USA
01.2018 - Current
- Company Overview: Infrastructure Engineer for New Jersey's largest member-owned credit union
- AD domain migration from Windows AD 2008 to AD 2016, and migration of 250 plus servers from Windows Server 2008/2012 to Windows Server 2016/2019 as part of Windows Life Cycle project in 2023
- Successful completion of Datacenter buildout and migration from Basking Ridge HQ location to Tierpoint PA Colocation in May 2024
- Migration of all SaaS application SAML Single Authentication from on-premises ADFS to Azure Active Directory in 2021
- Implemented Conditional Access policies in Azure Active Directory to control access to applications in Microsoft Azure Cloud
- Installation and configuration of new hardware for new Datacenter ex
- HPE Proliant Gen11 servers, Dell EMC Data Domain and Pure Storage X50R3 and C40R3 Storage Arrays
- Administration of AFCU's VMWare vSphere 8.0 environment consisting of over 250+ Virtual Servers consisting of Windows 2016/2019/2022 and Red Hat Linux 8
- Administration of a hybrid mixed environment consisting of On-premises resources and Azure Cloud resources including management of Exchange Online, O365
- Infrastructure Engineer for New Jersey's largest member-owned credit union
Windows Engineer
Memorial Sloan Kettering Cancer Center
Lyndhurst, USA
01.2017 - 01.2018
- Company Overview: Windows Engineer and member of Server Infrastructure team responsible for providing 24x7 datacenter coverage
- Provide day-to-day Windows administration & support for over 3700 Servers
- Installation, deployment, and on-going maintenance of Windows Servers 2003 - 2016
- Implemented operating system enhancements that will improve the reliability, performance, and security of the system(s)
- Scheduled hardware / software installations, patching and upgrades and confirm compliance with established IT policies and procedures
- Troubleshooted various issues (hardware break / fix, performance, etc.), responded to escalations and perform repairs as needed
- Windows Engineer and member of Server Infrastructure team responsible for providing 24x7 datacenter coverage
Windows Server Administrator
PGIM Quantitative Solutions
Newark, USA
01.2013 - 01.2017
- Company Overview: The quantitative equity and multi-asset solutions specialist of PGIM (Prudential Financial)
- Managed over 800 physical and virtual servers running Windows 2003 to 2012 R2 utilizing VMWare vSphere 5 - 6
- Re-engineered a new patch management process to enable IT to patch all Windows servers and desktops using LANDesk on a monthly schedule
- This process enabled the business unit to meet Information Security Governance policies
- Installed and configured HPE Virtual Connect Flex Fabric 20/40 F8 Module for HP C7000 Blade enclosure during Datacenters rebuild/migration
- Deployed VMWare Horizon with View 6.2/7.1 utilizing VMWare Virtual SAN 6.2/6.5 resulting in less reliance on physical PC hardware and faster recovery time for desktop crashes for the firm
- Implemented robust disaster recovery solution for VDI utilizing vSphere replication across multiple Datacenters in VCenter
- The quantitative equity and multi-asset solutions specialist of PGIM (Prudential Financial)
LAN Support Specialist
Barneys
New York, USA
01.2010 - 01.2013
- Company Overview: Systems Administrator responsible for configuration and support of Windows servers, workstations, switches, routers, firewalls for Barneys New York Infrastructure
- Upgraded and raised domain and forest levels for Barneys Windows Environment, which enabled deployment of Windows 2008 R2 Domain Controllers for the environment
- Lead the Active Directory migration project to consolidate three domains into a single Domain resulting in greater security, faster recovery, and a single management infrastructure for Barneys Administrators
- Upgrade of Virtual infrastructure from VMWare ESX 3.0 to vSphere 4.1 and HP Left-hand Solutions from SAN IQ 8.1 to 8.5 in a 24-hour time window which resulted in minimal impact and downtime for the firm
- Upgraded and migrated Cisco IronPort C10 to C370 email appliance with minimal impact
- Deployed Barracuda Email Archiving Solution to dramatically reduce Barneys email storage requirements while boosting user productivity
- Systems Administrator responsible for configuration and support of Windows servers, workstations, switches, routers, firewalls for Barneys New York Infrastructure
Systems Engineer
Fairdinkum Consulting, LLC
New York, USA
01.2009 - 01.2010
- Company Overview: Network systems engineer for Managed Services Provider to small-medium sized businesses
- Administration and maintenance of Windows based systems/networks for over 100 clients consisting of several hundred workstations and servers
- Successful client upgrades to Microsoft Exchange 2007 from Exchange 2000/2003
- Converted and migrated customer physical servers to VMWare ESXi 3.5 platform
- SonicWall Network Security appliance installation, configuration for Fairdinkum clients
- Network systems engineer for Managed Services Provider to small-medium sized businesses
Network Administrator
United Envelope LLC
New York, USA
01.2007 - 01.2009
- Company Overview: Network Administrator responsible for United Envelope Corporate Infrastructure
- Implemented quick recovery of UE Terminal server environment by creating pre-installed images for new servers utilizing WinPE and BartPE
- Migrated UE messaging infrastructure to Microsoft Exchange 2007 from Exchange 2000 with minimal impact
- Deployed HP Lefthand Solutions Storage Area Network as solution to increased storage demands for UE infrastructure
- Upgrade of Citrix Meta frame XP environment to Presentation Server 4.5
- Network Administrator responsible for United Envelope Corporate Infrastructure
Education
Bachelor of Arts - Information Systems
Rutgers University New Jersey Institute of Technology
Newark, NJ01.2005
MCP - Microsoft Certified Professional -
01.2008
MCITP - Server Administrator
01.2008
MCTS - Microsoft Certified Technology Specialist -
Skills
- Wintel servers 2016,2019,2022
- HPE C7000 Blade Enclosure
- HPE Proliant Gen10/Gen11
- Dell PowerEdge Servers
- Cisco UCS
- Dell EMC Unity Storage
- Dell EMC Data Domain 6900
- Dell Brocade SAN Switches
- Pure Storage All Flash Array
- Microsoft Azure Cloud
- Microsoft Exchange Online
- Microsoft Office 365 suite
- VMWare Sphere 7/8
- Microsoft Active Directory
- Microsoft Failover Clustering
- FTP
- DHCP
- DNS
- WINS
- IIS
- PowerShell
- VBScript
- Citrix
- Symantec NetBackup
- HPE One View
- HPE Insight Manager
- Zerto Replication
- Varonis DatAdvantage v861
- BMC Remedy
- Ivanti Security Controls
- Dell EMC Networker Backup
- VEEAM Backup
- McAfee E-Policy Orchestrator
- ServiceNow
- Windows 10/11
- Windows Server 2000 - 2022
- RedHat Linux 8
- MacOS
- Microsoft SQL Server
Certification
- MCP - Microsoft Certified Professional, 2003
- MCITP - Server Administrator, 2008
- MCTS - Microsoft Certified Technology Specialist, 2008
Key Qualifications
- Systems Architecture
- Server Administration
- Project Management
- IT Operations
- Automation
- Cloud Computing
- Disaster Recovery
- Server Virtualization
Timeline
Infrastructure Engineer
Affinity Federal Credit Union
01.2018 - Current
Windows Engineer
Memorial Sloan Kettering Cancer Center
01.2017 - 01.2018
Windows Server Administrator
PGIM Quantitative Solutions
01.2013 - 01.2017
LAN Support Specialist
Barneys
01.2010 - 01.2013
Systems Engineer
Fairdinkum Consulting, LLC
01.2009 - 01.2010
Network Administrator
United Envelope LLC
01.2007 - 01.2009
Bachelor of Arts - Information Systems
Rutgers University New Jersey Institute of Technology