Mark Chase
Parma
Summary
Results-driven Sales Associate with over six years of experience in retail. Known for building rapport with customers and resolving issues effectively. Dedicated to maintaining store standards while collaborating with team members to achieve sales goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
The Home Depot Inc
05.2021 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained accurate inventory levels through regular stock checks and replenishment activities.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Ensured compliance with safety protocols while handling equipment and operating machinery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Ace Hardware
12.2020 - 04.2021
- Implemented visual merchandising strategies to optimize product displays and increase visibility.
- Collaborated with team members to achieve monthly sales targets through effective promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Kamms Plaza Pet and Supply
08.2015 - 10.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Science - Environmental Science
The University of Toledo
Toledo, OH05-2015
High School Diploma -
Holy Name High School
Parma Heights, OH05-2011
Skills
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Store opening and closing
- Product sales
- Complex Problem-solving
- Professional demeanor
- Lift equipment operation
- Flexible schedule
Timeline
Sales Associate
The Home Depot Inc
05.2021 - Current
Sales Associate
Ace Hardware
12.2020 - 04.2021
Sales Associate
Kamms Plaza Pet and Supply
08.2015 - 10.2020
Bachelor of Science - Environmental Science
The University of Toledo
High School Diploma -
Holy Name High School