Mark C. Heller
Owasso
Summary
Experienced production manager with a strong background in manufacturing and process industries. Proven track record in optimizing production systems while prioritizing safety and quality assurance. Demonstrated leadership through effective staff development and operational enhancements. Recognized for increasing efficiency, minimizing waste, ensuring timely project delivery, and fostering collaboration across teams to achieve corporate goals.
Overview
45
45
years of professional experience
Work History
Production Manager
Moore/Resource One
Tulsa
05.2019 - Current
- Oversaw daily operations of the largest non-profit print and mail facility, producing 800,000 to 1.2 million mail pieces daily.
- Managed inserting, bindery, and printing processes, ensuring operational efficiency.
- Transitioned manufacturing operations to a 24/7 schedule, enhancing productivity.
- Stabilized night shift management, significantly reducing employee turnover rates.
- Monitored equipment run speeds to identify downtime issues and facilitate preventive maintenance.
- Implemented 5S methodology, laying groundwork for future process improvements.
- Assessed staffing skillsets against position requirements to optimize training and pay grades.
- Served as subject matter expert for senior management based on extensive manufacturing management experience.
Director of Production Services
Novitex/Exela
Austin
05.2017 - 04.2019
- Set direction for Exela's Mega Center West P.O.D. print and mail facility and disaster recovery operations.
- Increased manufacturing capacity, enabling production of 500,000 mail pieces daily.
- Implemented print on demand and scheduling departments to enhance efficiency.
- Developed management structure, including five production managers to optimize team performance.
- Reorganized staff structure to accommodate five continuous shifts with 110 employees.
- Established vendor relationships with OCE, Pitney Bowes, and Xerox, enhancing service delivery and operational support.
- Collaborated with corporate compliance to achieve ISO certification through updated procedures. to produce 500,000 mail pieces daily.
- Onboarded new customers, achieving 28% financial improvement within one year. from 40 employees on 1.5 shifts to 110 employees on five 24-hour shifts.
Production/Operations Manager
Relizon/WorkflowOne/Standard Register/Taylor Communications
Grove City
11.2005 - 05.2017
- Managed daily operations for high-integrity print/mail facility, ensuring quality and productivity.
- Achieved 99.8% on-time shipments while improving accuracy to 99.6%.
- Oversaw installation of HP T400 inkjet and four PB MPS 22K inserters, increasing overall output capacity.
- Implemented efficient workflows for bindery equipment, including Heidelberg Polar cutters and Horizon folders.
- Established integrity system to achieve 100% accuracy in variable secured data processes.
- Developed performance matrix with weekly reporting and goal-setting initiatives, driving team accountability and performance tracking.
- Reduced digital turnaround time by two days and press production time by one day.
- Designed dynamic variable kitting solutions for healthcare clients, optimizing fulfillment processes and client satisfaction.
Technical Manager
Vertis, Inc.
Columbus
09.1999 - 10.2005
- Played a key role in achieving quality and process improvements at the largest retail newspaper insert facility.
- Synthesized diverse technical inputs to draw conclusions and recommend process enhancements as part of senior management the team.
- Developed and executed divisional quality plan to elevate standards.
- Implemented Vertis Improvement Process using lean management principles, achieving significant reductions in waste and downtime.
- Led conversion to stochastic screening under national operations guidelines.
- Coordinated with corporate and industry resources to optimize manufacturing materials and develop personnel.
- Worked with vendors on ink formulations to improve product quality and streamline production processes.
- Supported operations of the manager in daily functions, reporting directly to division manager.
Graphics Division Plant Manager
The Printing House, Ltd.
Quincy
01.1982 - 01.1999
- Transformed graphic division from $960,000 annual loss to $1.3 million profit.
- Implemented computer-to-plate technology and software upgrades, streamlining operations and improving output quality.
- Oversaw creation and production of 1,000 four-color pages daily in graphics division.
- Led ninety employees through four managers across all prepress phases, ensuring operational efficiency.
- Collaborated with sales teams to resolve customer concerns on evolving graphic technologies, enhancing client satisfaction.
- Evaluated new technologies, providing recommendations for implementation upon approval.
- Prepared quarterly and annual forecasts for financial performance.
- Presented, reviewed, and defended forecasts to senior management effectively.
Education
Some College (No Degree) - Business Administration and Management
Tallahassee Community College
Some College (No Degree) - Business Administration and Management
Columbus State Community College
Lean Yellow Belt - Basic problem solving and lean tools needed to work effectively in Lean process improvement efforts
Motorola University
1 year classroom course with final exam and certification.
GATF
Total Quality Management - Course included: Motivating forces for total quality management, definition of quality, cost of quality, management's role in T.Q.M., employees role in T.Q.M., statistical process control
Rochester Institute of Technology
The 7 Habits of Highly Effective People - Course included: Be Proactive, Begin with the End in Mind, Put First Things First, Think Win/Win, Seek First to Understand, Then to be Understood, Synergize, Sharpen the Saw
Florida State University
Workflow Re-Engineering - Course included: Mapping Workflow, Database, Strategic Approaches of Process Improvement, and Automating Workflow
Florida State University
Skills
- Production planning
- Production efficiency
- Workflow optimization
- Process execution
- Quality assurance
- Lean manufacturing
- Equipment maintenance
- Supply chain management
- Supplier management
- Regulatory compliance
Training
- Team Building
- Leadership
- Project Planning
- Facilitation Skills
Timeline
Production Manager
Moore/Resource One
05.2019 - Current
Director of Production Services
Novitex/Exela
05.2017 - 04.2019
Production/Operations Manager
Relizon/WorkflowOne/Standard Register/Taylor Communications
11.2005 - 05.2017
Technical Manager
Vertis, Inc.
09.1999 - 10.2005
Graphics Division Plant Manager
The Printing House, Ltd.
01.1982 - 01.1999
Some College (No Degree) - Business Administration and Management
Tallahassee Community College
Some College (No Degree) - Business Administration and Management
Columbus State Community College
Lean Yellow Belt - Basic problem solving and lean tools needed to work effectively in Lean process improvement efforts
Motorola University
1 year classroom course with final exam and certification.
GATF
Total Quality Management - Course included: Motivating forces for total quality management, definition of quality, cost of quality, management's role in T.Q.M., employees role in T.Q.M., statistical process control
Rochester Institute of Technology
The 7 Habits of Highly Effective People - Course included: Be Proactive, Begin with the End in Mind, Put First Things First, Think Win/Win, Seek First to Understand, Then to be Understood, Synergize, Sharpen the Saw
Florida State University
Workflow Re-Engineering - Course included: Mapping Workflow, Database, Strategic Approaches of Process Improvement, and Automating Workflow
Florida State University