Summary
Overview
Work History
Education
Skills
Timeline
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Mark chiappetta

Fort Myers,FL

Summary

Senior Manager with a sparkling track record at Federal Express, where I spearheaded cross-functional teams to surpass performance goals and streamline operations. I was heavily involved in strategic planning and talent development, I enhanced operational efficiency and safety, achieving significant reductions in workplace accidents. In 2020 I was awarded the 5 star award, due to the performance of those who worked so hard for me. Im driven to find the root cause to problems, and put processes in place to maintain results. Over the last year, my team went through 2.0 optimization, so i fully understand what the process is all about, what works, and what doesn't, to get through it and be successful.

Overview

27
27
years of professional experience

Work History

Senior Manager

Federal Express
10.2017 - Current
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Operations Manager

Federal Express
02.2006 - 10.2017
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Courier

Federal Express
11.1997 - 02.2006
  • Followed company policies and procedures during shift.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Drove safely at all times to avoid accidents and harm.
  • Obtained signatures for delivery documents and packages.

Education

High School Diploma -

Cape Coral High School
Cape Coral, FL
06-1984

Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Cross-functional Team Coordination
  • Operations Planning
  • Troubleshooting and problem resolution
  • Data-driven decision-making
  • Talent Development
  • Budget Administration

Timeline

Senior Manager

Federal Express
10.2017 - Current

Operations Manager

Federal Express
02.2006 - 10.2017

Courier

Federal Express
11.1997 - 02.2006

High School Diploma -

Cape Coral High School

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Mark chiappetta