MARK C. LHERISSON
Brooklyn,NY
Summary
Dynamic Case Manager with a proven track record at Center for Urban Community Service, achieving the highest successful move-outs and securing permanent housing for 43 clients. Expert in benefits navigation and client relations management, I bring analytical decision-making and an enthusiastic demeanor to deliver exceptional outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager 3
Center for Urban Community Service / Delta Manor Shelter
Brooklyn, NY
09.2020 - Current
- Apply for 2010E vouchers on CAPS, ensuring timely and accurate submissions
- Distribute 99% of medication per shift, maintaining strict adherence to protocols
- Complete weekly case notes for 17 clients, documenting progress and interventions
- Maintain the highest percentage of successful move-outs over four consecutive quarters
- Achieve 80% success rate in applications for benefits, including Social Security, HRA, and 2010E vouchers
- Secure permanent housing for 43 clients over the past four years, facilitating long-term stability
Direct Support Professional
Heartshare Human Services of New York
Brooklyn, NY
04.2018 - 05.2020
- Advocated for clients by facilitating community inclusion trips and team-building activities
- Coordinated transportation for clients to school, medical visits, and personal appointments
- Developed and maintained strong relationships with clients, families, and medical professionals
- Assisted with daily living activities, including cooking, laundry, and housekeeping to ensure clients’ well-being
Residential Aide
Urban Resource Institute
Brooklyn, NY
01.2017 - 12.2017
- Supported victims of domestic violence in private shelters, ensuring their safety and confidentiality
- Managed intake and check-in process for residents, including room assignments and regular room checks
- Assessed callers’ eligibility for shelter services and guided them through available resources
- Monitored security systems to maintain a safe environment for residents
- Utilized Safe Horizon Hotline for crisis intervention and support
Education
Bachelor of Applied Science - Criminal Justice
Pace University
Pleasantville, NY01.2020
Associate of Applied Science - Criminal Justice
ASA College
Brooklyn, NY01.2012
Skills
- AMAP & SKIP Certified
- Client Relations Management
- Process Documentation
- Benefits Navigation (HRA, Social Security, 2010E Vouchers)
- Crisis Intervention
- Health and Safety Standards Awareness
- Individualized counseling
- Effective Time Management
- Case Analysis Expertise
- Comprehensive Reporting Skills
- Organizational Records Oversight
- Proficient Patient Coordination
- Enthusiastic Demeanor
- MS office
- Client Engagement
- Multitasking and organization
- Utilization management
- Client Evaluation
- Effective Relationship Building
- Effective Troubleshooting
- Analytical Decision-Making
- Accurate Case Reporting
- Effective Stress Management
Timeline
Case Manager 3
Center for Urban Community Service / Delta Manor Shelter
09.2020 - Current
Direct Support Professional
Heartshare Human Services of New York
04.2018 - 05.2020
Residential Aide
Urban Resource Institute
01.2017 - 12.2017
Bachelor of Applied Science - Criminal Justice
Pace University
Associate of Applied Science - Criminal Justice
ASA College
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