Mark Clousson
Wheaton,IL
Summary
Creates and maintains business growth using multiple sales skills in hunting, relationship building, account management, negotiating and closing, training sales teams and leading business development in North American markets. Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
24
24
years of professional experience
Work History
Branch Manager
ACI Plastics and Fabrication
11.2022 - Current
- Execute operational tasks include sales growth, purchasing, production, inventory control, maintenance, shipping and receiving.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Inside Sales
ACI Plastics and Fabrication
12.2021 - 11.2022
- Responsible for obtaining and filling sales orders from business and consumer customers from the assigned territory in the Chicago Metro area.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Sales Associate
Ace Hardware
06.2020 - 12.2021
- Demonstrated strong customer service skills increasing retail sales as an essential worker for Ace Hardware.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Business Development Account Manager
BBC Bircher America, Inc.
01.2018 - 02.2020
- Increased North American sales 10% in first year, 15% second year
- Created new target markets for national distribution network
- Conducted sales training meetings, attended trade shows and sales events.
- Developed strategic plans for market expansion, resulting in increased sales and revenue growth.
Business Development Account Executive
Derme & Co.
10.2016 - 11.2017
- Sold $95,000 in product orders opening four new businesses in six months
- Responsibilities included outside sales, cold calling, appointment setting, product presentations and proposals, and account management.
Inside Sales
Bircher America, Inc.
05.2016 - 10.2016
- Increased sales on average $50,000-month qualifying prospect inquiries, creating, presenting, and following up on product quotations
- Assisted sales distribution network on new business opportunities.
Account Manager
YG Laboratories
01.2005 - 04.2016
- Increased annual sales in territory by $210K to $460K in three years, by opening over 100 new customers, and upselling existing account sales
- Ran a two-day product sales conference with over 100 attendees generating $20,000 in immediate sales
- Operated a sales and distribution network for the Chicago Metro area.
Production Supervisor
Culligan / Everpure Water Filtration
12.1999 - 01.2005
- Supervised 30 employees by creating daily production schedules
- Improved production rates by improving material inventory accuracy
- Initiated Kaizen, Lean Manufacturing 5S Program practices.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
Education
Bachelor's Liberal Arts, Political Science -
University of Iowa
Iowa City, IASkills
- Relationship Building and Management
- Sales techniques
- Product knowledge
- Upselling
- Customer Needs Assessment
- Contract Negotiation
- Sales Forecasting
- CRM Software
- Team Leadership
Websites
Timeline
Branch Manager
ACI Plastics and Fabrication
11.2022 - Current
Inside Sales
ACI Plastics and Fabrication
12.2021 - 11.2022
Sales Associate
Ace Hardware
06.2020 - 12.2021
Business Development Account Manager
BBC Bircher America, Inc.
01.2018 - 02.2020
Business Development Account Executive
Derme & Co.
10.2016 - 11.2017
Inside Sales
Bircher America, Inc.
05.2016 - 10.2016
Account Manager
YG Laboratories
01.2005 - 04.2016
Production Supervisor
Culligan / Everpure Water Filtration
12.1999 - 01.2005
Bachelor's Liberal Arts, Political Science -
University of Iowa
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