Mark Cole
Lenoir ,NC
Summary
Driven professional with a proven track record at Best Buy and UPS, excelling in supply management and relationship building. Leveraged root cause analysis and interpersonal skills to enhance operational efficiency and customer satisfaction. Demonstrated ability to lead teams and manage resources effectively, achieving significant improvements in workflow and safety procedures.
Overview
7
7
years of professional experience
Work History
Product Flow Specialist
Best Buy
03.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Monitored industry trends to adapt strategies accordingly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Package Handler
UPS
04.2017 - 01.2019
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Built strong relationships with customers and vendors through excellent customer service.
- Communicated with supervisors about delays or other issues with shipments.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Strapped items down over protective padding to secure throughout transportation.
Education
High School Diploma -
West Caldwell High School
Lenoir, NCSkills
- Emergency Response
- Supply Management
- Resource Allocation
- Root Cause Analysis
- Customer Relations
- Management collaboration
- Technical communication
- Reliability
- Multitasking Abilities
- Process Analysis
- Relationship Building
- Self Motivation
- Team building
- Program Evaluation
- Data Analysis
- Problem-Solving
- Goal Setting
- Interpersonal Skills
- Issue Research
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Product Flow Specialist
Best Buy
03.2022 - Current
Package Handler
UPS
04.2017 - 01.2019
High School Diploma -
West Caldwell High School