Mark Coleman
Washington,DC
Overview
10
10
years of professional experience
Work History
Freelance Content Creator
YouTube, LLC
03.2018 - Current
- Created a YouTube channel gaining 20,000+ subscribers, with over 1,000+ video uploads, over 1,500,000+ watch minutes, and over 1,500,000+ views through music reaction reviews, subscriber request videos, and mini series
- Pioneered the Mark Under The Microscope Web Series: Motivational and inspirational mini-series on my past life experiences in the foster care system
- Orchestrating therapeutic focus group discussions between my subscribers.
Corporate Bed Desk Coordinator
Buffalo General Medical Center
05.2016 - 08.2023
- Managed the coordination of bed placement for four Kaleida Health facilities in collaborative effort with Medical Doctors, Registered Nurses, and other Medical Professionals on the Operations team within a sustained 10-minute time period
- Operated multiple systems to triage and admit patients to maximize overall quality of care, enhance timely and appropriate transfers between other medical facilities, place patients on appropriate floors by level of acuity, and boost customer service within a 95 percent margin.
Program Evaluator
UB Center for Urban Studies
06.2017 - 08.2017
- Launched an evaluation plan to capture data on academic summer camp students analyzing their progress in understanding the distresses facing their neighborhoods according to UB Center for Urban Studies and NYS Office of Child and Family Services benchmarks to yield a 90 percent improvement rate by the ending of summer camp
- Complied, tracked, and generated score reports for analysis on specific performance measures based on pre- and post-testing of students, interim program assessments, and information charted from the Program Coordinators to achieve the 90 percent benchmark.
Hospitality Associate
Buffalo General Medical Center
06.2015 - 05.2016
- Increased quality, order accuracy and timely delivery of patient trays with a goal set of 30 minutes within a 20-minute time frame to assigned medical floor
- Educated patients on their specific dietary needs, distributed diet specific menus, and advised the ordering process in accordance to their strict dietary needs implemented by the clinical dietician.
Treatment Assistant
Horizon Village
03.2014 - 07.2014
- Implemented and supervised my own group counseling sessions for drug and alcohol recovery patients named 'Identity Crisis'
- This taught the patients creative writing techniques, journal keeping, and poetic writing to release their negative feelings in a more positive way discouraging their urge to relapse.
Education
STEM Master of Business Administration - Full Time -
THE GEORGE WASHINGTON UNIVERSITY
Washington, DC05.2025
Master of Urban And Regional Planning -
UNIVERSITY AT BUFFALO
Buffalo, NY05.2016
Bachelor of Arts, African American Studies -
UNIVERSITY AT BUFFALO
Buffalo, NY05.2013
Skills
- Word
- Excel
- PowerPoint
- YouTube SEO (for Optimizing Videos)
- Video Production
- Video Editing
- Graphic Design (Creating Thumbnails)
- Marketing (Promote YouTube Channel)
- Channel Analytics
- Networking (for Video Collabs)
- Creativity
- Communication and Storytelling
- Community Engagement
- Adaptability
- Consistency and Work Ethic
- Customer Service
- Thrive Under Pressure
- Influencer Collaboration
- SEO Strategies
- Social Media Marketing
- Digital Publishing
Websites
Accomplishments
- Changing Tides Award: Awarded for being an advocator in continuous support of implementing change in the lives of youth in foster care | April 2010
- Employee of The Month: Awarded in recognition of outstanding workmanship as a Patient Care Assistant in the Neurological Intensive Care Unit | January 2010
- Tammy Latona Award: Awarded for showcasing outstanding leadership and great character to foster care youth in the Erie Community College Independence Bound Program | April 2009
- Longevity Award: Awarded in Acknowledgement of my own Personal Growth within the Erie Community College Independence Bound Program | May 2007
- Leadership Award: Awarded for being a positive role model and peer advocator of foster care youth | November 2006 and 2007
- Academic Achievement Award | Recognition of Scholastic Excellence | May 2007
Hobbies and Interests
- Sports
- Gaming
- Shopping
- Writing Poetry
- Traveling
- Cooking
- History
- Wildlife Biology
Timeline
Freelance Content Creator
YouTube, LLC
03.2018 - Current
Program Evaluator
UB Center for Urban Studies
06.2017 - 08.2017
Corporate Bed Desk Coordinator
Buffalo General Medical Center
05.2016 - 08.2023
Hospitality Associate
Buffalo General Medical Center
06.2015 - 05.2016
Treatment Assistant
Horizon Village
03.2014 - 07.2014
STEM Master of Business Administration - Full Time -
THE GEORGE WASHINGTON UNIVERSITY
Master of Urban And Regional Planning -
UNIVERSITY AT BUFFALO
Bachelor of Arts, African American Studies -
UNIVERSITY AT BUFFALO
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