JOSEPH OLIVER
Cocoa,FL
Summary
Versatile content creator and communications expert with a rich background in technical support, systems analysis, and content documentation. Adept at translating complex information into clear, concise, and engaging content for diverse audiences. Demonstrated success in producing high-quality written materials, leading cross-functional teams, and employing creative storytelling to support corporate messaging, internal communications, and customer engagement. A detail-oriented professional passionate about crafting impactful content in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Freelance Content Creator
Various Clients
01.2022 - Current
- Developed and published high-quality digital content, including articles, blog posts, videos, and social media content, focused on technology, business innovation, and corporate culture
- Managed a YouTube channel with over 4,500 subscribers, creating sports commentary videos, tutorials, and product reviews, while growing engagement through strategic storytelling
- Provided consultation for clients on brand messaging, social media content, and SEO optimization strategies, resulting in a 40% increase in web traffic and online presence
Tech Support Specialist
Asurion
Cypress, USA
06.2019 - 03.2020
- Produced step-by-step instructional content and video tutorials for customers, improving user experience and reducing troubleshooting time by 25%
- Curated customer-focused educational content, including FAQs, knowledge base articles, and tips for maximizing device use, enhancing customer satisfaction
- Collaborated with marketing and customer experience teams to craft targeted communications, ensuring clarity and engagement in every customer touchpoint
Information Management Officer
US Army
Charleston, USA
12.2017 - 04.2019
- Created and distributed technical documentation for internal and external communication, including instructional manuals, briefings, and reports, reaching over 200 personnel
- Translated complex IT security procedures into layman's terms to enhance accessibility and comprehension across all levels of command
- Led content-driven workshops and training sessions, effectively increasing the knowledge retention rate by 30% within the unit
Solution Engineer
Stanley Healthcare
North Waltham, USA
03.2016 - 10.2017
- Designed and delivered customer-facing content that supported the adoption of real-time location systems (RTLS), including video demonstrations and system integration guides
- Worked closely with clients to develop custom training programs and support materials, improving user engagement and reducing onboarding time by 15%
- Acted as a key resource for creating marketing collateral, presentations, and case studies that were instrumental in sales presentations and client outreach
Education
Bachelor of Science - Dan Patrick School of Sports Broadcasting
Full Sail University
Winter Park, FL11-2024
Bachelor of Science - Computer Science
Trident University
Cypress01-2024
Skills
- Content Creation
- Digital Media Production
- Storytelling
- Brand Messaging
- Technical Writing
- Documentation
- Video Editing
- Visual Content Editing
- Customer Engagement
- Educational Materials
- Data Analysis
- Reporting
- Multi-Channel Communication Strategies
- Social Media Content Strategy
- Creative Writing
- Copywriting
- Cross-Functional Team Leadership
- Content Management Systems (CMS)
- SEO
- Digital Marketing Best Practice
Affiliations
- Full Sail Alumni Club
- Wounded Warriors Foundation
- DAV
- Joshua Lodge 14th FAAM (Texas) Jurisdiction
- Full Sail Sports Club
References
- Serio Castillo, +1 (850) 384-0019
- Shaq Williams, +1 (843) 617-2450
- Greg Mattox, (904) 418-4779
Volunteer Experience
- WWE NXT event, Worked behind the scenes, 2024
- NCAA DII Softball Championship, Unpaid official, 2024
Accomplishments
- Awarded Certificate of Appreciation from 1st Cavalry Division Commander for outstanding port operation support for 2019 Deployment to Poland.
- Given the Civilian Service Achievement Medal for excellent work performance from August 2020 thru August 2022
- Over 1 million views on all social platforms (Twitter, Youtube, Facebook, Instagram and LinkedIn)
Websites
- https://twitter.com/josepho16293554
- https://youtube.com/@1stclassmedia492
- https://creators.spotify.com/pod/show/joseph-oliver-1st-c
- https://josepholiver1stclassmedia.myportfolio.com/home
- https://www.threads.net/@joejoeoliver
- https://www.linkedin.com/in/joseph-oliver-76015049
- https://www.facebook.com/joejoe.oliver/
References
References available upon request.
Timeline
Freelance Content Creator
Various Clients
01.2022 - Current
Tech Support Specialist
Asurion
06.2019 - 03.2020
Information Management Officer
US Army
12.2017 - 04.2019
Solution Engineer
Stanley Healthcare
03.2016 - 10.2017
Bachelor of Science - Dan Patrick School of Sports Broadcasting
Full Sail University
Bachelor of Science - Computer Science
Trident University