Mark Conrad
Laurelville,OH
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Supervisor Pulp Mill/Woodyard
Pixelle Specialty Solutions
Chillicothe, OH
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Oversee daily wood yard operations, which inlcudes log and chip deliveries, a 2 saw saw deck, debarking drum, dual motor chipper, cobra blow, drag chain reclaimer and stacker, along with making sure equipment was safe and useable.
- Overseeing 5 assets of the pulp mill including CLO2 gas plant, 3 stage washer bleach plant, 8 digesters, Chemiwasher, and the recaust area that has 2 mud filters, 5 caustiszers, 2 pressure filters and a lime kiln.
Shift Supervisor Shipping
Pixelle Specialty Solutions
Chillicothe, OH
12.2020 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Enhanced processes by pinpointing bottlenecks and working with other supervisors to resolve.
- Oversaw loading and unloading of packages in warehouse.
- Conducted performance reviews annually, offering praise and recommendations for improvement.
- Documented daily production and materials usage in SAP to track data.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enforced company policies and regulations with employees.
Shipping Supervisor
Greif
Baltimore, OH
07.2019 - 12.2020
- Supervised shipping team of 8 employees.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.
- Enhanced shipping efficiency by implementing proper packaging methods and material usage.
- Collaborated with carriers to negotiate competitive shipping rates, resulting in cost savings for the company.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Shift Supervisor
Riffle Machine Works
Chillicothe, OH
08.2011 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes..
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Coordinated project workflows for departments.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ09.2025
Associate of Science - Accounting And Business Management
Hocking College
Nelsonville, OH08-2009
Certificate of Completion - Diesel Mechanics Technology/Chassis Fabrication
WyoTech
Blairsville, PA05-2009
High School Diploma -
Zane Trace High School
Chillicothe, OH05.2007
Skills
- Schedule Management
- Production Management
- Staff Motivation
- Training and mentoring
- Workplace Safety
- Safety awareness
- Inventory Management
Affiliations
- Coach my sons baseball teams.
- Ride motocross.
Certification
- Train the trainer (forklifts, clamp trucks, and aerial platforms)
Timeline
Shift Supervisor Pulp Mill/Woodyard
Pixelle Specialty Solutions
09.2022 - Current
Shift Supervisor Shipping
Pixelle Specialty Solutions
12.2020 - 09.2022
Shipping Supervisor
Greif
07.2019 - 12.2020
Shift Supervisor
Riffle Machine Works
08.2011 - 07.2019
Bachelor of Science - Business
University of Phoenix
Associate of Science - Accounting And Business Management
Hocking College
Certificate of Completion - Diesel Mechanics Technology/Chassis Fabrication
WyoTech
High School Diploma -
Zane Trace High School