MARK COUCH
Choctaw Nation
Hendrix
1
Certification
15
years of professional experience
Natural Learner with 15+ years of experience in operations, training, and front-line communication. Possesses strong verbal, written, and electronic communication skills, with a proven ability to train and mentor staff through hands-on instruction. Experienced in clear documentation of incidents and procedures, thriving in structured, team-based environments.
Work History
Surveillance Operator and Trainer
3 Years 5 Months- Train and mentor new and existing surveillance operators on Surveillance systems and monitoring protocols through hands-on sessions, enhancing team competency in incident documentation and escalation procedures.
- Document incidents with clear, time-stamped video evidence and concise written reports, ensuring compliance with regulatory standards and supporting thorough investigations.
- Monitor casino floors and back-of-house areas via CCTV to detect and assess suspicious activity, policy violations, and potential safety hazards, facilitating a secure environment.
- Coordinate with on-site security and local law enforcement to escalate incidents, ensuring rapid response and effective communication during critical situations.
Construction Worker
2 Years 10 Months- Interpreted blueprints and work orders to ensure precise execution of construction tasks, enhancing project clarity and efficiency.
- Clarified project requirements with clients to strengthen relationships and ensure satisfaction.
- Coordinated with crew members to uphold safety protocols and streamline workflow for timely project completion.
Assistant Manager
7 Years 5 Months- Managed daily lumberyard operations, ensuring material availability through inventory control, supply ordering, and vendor coordination to support operational efficiency.
- Handled financial responsibilities, including invoicing and account reconciliation, maintaining accurate store records to support seamless operations.
- Supervised and scheduled staff, training and directing the team to improve customer service and operational effectiveness.
- Coordinated customer deliveries and logistics, utilizing strong verbal and electronic communication to ensure timely and efficient service.
Education
No Degree - Computer Science
High School Diploma
Skills
Written Communication
Verbal Communication
Digital Communication
Incident management
Crisis Communication
Rapid adaptation
Integrity and trustworthiness
Certification
Coaches Certification - Current
Forklift Certification - Expired
Timeline
Surveillance Operator and Trainer
Choctaw Nation
05.2023 - CurrentRead More
Construction Worker
CNC Construction
08.2019 - 06.2022Read More
Assistant Manager
Steger Lumber
03.2012 - 08.2019Read More
Southeastern Oklahoma State University
No Degree from Computer Science
Read More
Durant High School
High School Diploma
Read More
Personal Information
- Title: LANGUAGE APPRENTICE
- Nationality: Native American