Mark Cowart
Salado,TX
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 15 years of experience as a claims adjuster and team manager.
Overview
18
18
years of professional experience
Work History
Senior Claims Specialist
Eberls Claim Service
05.2019 - 11.2025
- Proactively investigate and resolve complex property claims
- Managed a team of 6 adjusters.
- Create timely and accurate written communication including reservation of rights, determination of coverage, and large loss reports
- Apply knowledge of company policies, procedures, and state insurance laws
- Work with legal counsel to resolve complex issues outside of litigation
- Work with vendors and field adjusters to arrange inspections and evaluations of damaged property
- Utilize appropriate experts based upon the merits of each claim
- Coach team members
- Track the performance of team members and provide feedback on their performance.
- Analyzed claims to ensure compliance with policies and regulations.
Large Loss Property Adjuster
Pacific Specialty Insurance Company
09.2015 - 04.2019
- Investigated claims by reviewing policy documents to determine coverage based on cause and facts of loss.
- Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with special investigation unit
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
Inside Property Adjuster
US Adjusting Services
04.2011 - 09.2015
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
- Collaborated with outside experts such as adjusters, contractors, and engineers to accurately assess property damages and determine repair costs.
- Processed repair estimates from Field Adjusters, after reviewing estimates for quality assurance
- Achieved high levels of accuracy in estimating repair costs by leveraging industry-standard software applications such as Xactimate.
Workers' Compensation Claims Adjuster
Sedgwick CMS
01.2008 - 04.2011
- Analyzed claims for compensability, guaranteeing alignment with policy regulations.
- Managed complex case files, coordinating with medical professionals for timely resolution.
- Conducted thorough investigations into claims, identifying fraud indicators and mitigating risks effectively.
- Developed and implemented streamlined processes for claims handling, enhancing efficiency and reducing turnaround times.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX05.1992
Skills
- Claims Management Expertise
- Investigative abilities
- Team Leadership
- Coaching and Mentoring
Timeline
Senior Claims Specialist
Eberls Claim Service
05.2019 - 11.2025
Large Loss Property Adjuster
Pacific Specialty Insurance Company
09.2015 - 04.2019
Inside Property Adjuster
US Adjusting Services
04.2011 - 09.2015
Workers' Compensation Claims Adjuster
Sedgwick CMS
01.2008 - 04.2011
High School Diploma -
Lakeview Centennial High School
License:
- Texas All-Lines License Number 1179606
- Florida Adjusters License Number P130873