Mark Cross
Litchfield
Summary
Dynamic trucking professional with a proven track record at M.A.C. Truck & Trailer, excelling in customer service and logistics optimization. Demonstrated expertise in route planning and vehicle maintenance, enhancing delivery reliability and client satisfaction. Strong communicator and problem-solver, committed to safety and operational excellence in all aspects of freight management.
Overview
32
32
years of professional experience
Work History
Team Member
Dunkin' Donuts
Medina, OH
07.2024 - 08.2025
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Operated point-of-sale system, handling transactions accurately and efficiently.
Owner/Operator Truck Driver
M.A.C. Truck & Trailer
Litchfield, OH
12.1999 - 05.2025
- Operated and maintained truck equipment to ensure optimal performance and safety compliance.
- Planned efficient delivery routes to minimize transport time and improve customer satisfaction.
- Monitored vehicle conditions and scheduled regular maintenance to extend lifespan of fleet assets.
- Managed load securing protocols to prevent cargo damage during transport, enhancing delivery reliability.
- Developed strong relationships with clients through effective communication and timely service delivery.
- Ensured adherence to DOT regulations, maintaining accurate logs and documentation for inspections and audits.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Owner
Crossbow Trucking
Medina, OH
02.1994 - 05.1999
- Directed daily operations to ensure timely and efficient freight delivery.
- Implemented cost-saving strategies that improved overall profitability of trucking services.
- Managed client relationships to enhance customer satisfaction and retention rates.
- Oversaw logistics planning to optimize routing and reduce operational delays.
- Developed training programs for new drivers to enhance safety and compliance standards.
Education
High School Diploma - Diploma
Columbia High School
Columbia Station, OHSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Attention to detail
Timeline
Team Member
Dunkin' Donuts
07.2024 - 08.2025
Owner/Operator Truck Driver
M.A.C. Truck & Trailer
12.1999 - 05.2025
Owner
Crossbow Trucking
02.1994 - 05.1999
High School Diploma - Diploma
Columbia High School