Mark Curtis
Spokane
Summary
Self-motivated operations manager with expertise in overseeing a $1.4 million budget and enhancing departmental efficiency. Demonstrates strong leadership in onboarding and supervising 35 teaching assistants, ensuring effective classroom support. Committed to maintaining confidentiality and achieving strategic and operational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager- Department of Physical Therapy
Eastern Washington University
01.2019 - Current
- Departmental leadership role focusing on budget, human resources, technology and process management of department.
- Leads department to meet or exceed strategic, fiscal, quality, and operational goals.
- Managed daily department operations, overseeing 1.4 million budget and coordinating purchases.
- Prepared monthly budget reports detailing budgetary status and financial projections for departmental review.
- Accurately complete purchase orders, Invoice vouchers, Journal vouchers, and memorandum of agreement.
- Develop staff schedules in accordance with accreditation requirements and departmental needs.
- Onboard and supervise 35 teaching assistants to ensure effective classroom support.
- Led development and communication of growth strategies and processes to enhance departmental effectiveness.
- Plan and organize events for the department and college. This includes, orientations, open houses, career fairs, convocations and graduation.
- Visit arca colleges to recruit new students to the program.
- Acts as project lead for assigned projects.
- BANNER, Tableau, CANVAS, Google Drive, FileDrop, Concur, WordPress, Acrobat, Pcard, Navigate, Handshake, 25 Live, Zoom and Degree Works.
Customer Service/Plaza Manager
Spokane Transit Authority
01.2004 - 01.2019
- Management of Downtown Transit Hub, Customer Service, online purchases.
- Managed day-to-day operations of STA Plaza Building, ensuring smooth facility functionality.
- Supervised 13 customer service representatives, enhancing service quality in customer service center and call center operations.
- Prepare and administer Customer Service, Van Pool program and STA Plaza budgets ($3.5 million). Monitor and authorize expenditures.
- Developed and implemented a Pass Outlet program to sell STA passes. Went from 0 outlets to 34 within 3 years.
- Created a web store to sell passes online. Sales exceeded expectations in our sales volume forecast. Sales exceeded $450,000.
- Conducted presentations to retailers on the Pass Outlet program and Employer Sponsored Bus Pass Program.
- Oversaw all pass programs. Employee Sponsored Bus Pass Program, City Ticket, Web Sales, and Pass by Mail Outlets.
- Managed contracts for the operation of the STA Plaza.
- Prepare Requests for Proposal for various projects and monitor contractor performance.
- Updated website content to enhance user experience and ensure accurate information is available.
- Oversaw assets of 20 million plus.
Executive Director
Inland Northwest Wildlife Council and Big Horn Foundation
01.2003 - 01.2004
- Directed operations of two non-profit organizations, liaising with two Boards of Directors to align strategic goals.
- Responsible for the fiscal management, developing and monitoring annual operational budget of $600,000.
- Managed contracted services and coordinated fundraising events to support organizational initiatives.
- Obtained $20,000 in major sponsorship backing for the Big Horn Outdoor Adventure Show.
- Oversaw operations of the second largest show at Spokane County Interstate Fairgrounds, coordinating logistics for 350 vendors.
- Reviewed legislative issues, activities, and policies to enhance organizational impact; served as primary media contact.
Education
MBA -
Eastern Washington University
BA - Business Administration, Human Resources
Eastern Washington University
Skills
- Budgeting and Finance
- Budgeting Software
- Travel and Expense Reporting Software
- Strategic Planning
- Microsoft Suite
- Excel
- Word
- PowerPoint
- Outlook
- Adobe Suite
- Critical Thinking
- Problem Solving
- Attention to Detail
- Self Starter
- Team Player
- Public Speaking
- Presentation Skills
Certification
- Disney - Keys to Success
- Skill Path - How to be a Successful Manager
- Skill Path Training - How to Manage Difficult People
- Certificate in Training - EWU
- Certified Tourism Ambassador for Downtown Spokane
Personal Information
Title: Executive Director
Timeline
Operations Manager- Department of Physical Therapy
Eastern Washington University
01.2019 - Current
Customer Service/Plaza Manager
Spokane Transit Authority
01.2004 - 01.2019
Executive Director
Inland Northwest Wildlife Council and Big Horn Foundation
01.2003 - 01.2004
MBA -
Eastern Washington University
BA - Business Administration, Human Resources
Eastern Washington University