Mark Dagen

responsible for tracking parts that are coming into the plant to make sure they arrive on time.

Reporting to managemenet when parts will not make it so an alternative can be found

contacting the suppliers when they are not shipping parts on time or are needed sooner.

• Analyzed data trends to support decision-making processes within cross-functional teams.
• tracking parts from suppliers so that they meet the need time of our customers
• worked with purchasing, SPA and packaging in order to make sure the suppliers have all the needed information to ship parts

• Processed payroll for over 1,000 employees accurately and timely.
• Maintained employee records and ensured compliance with federal and state regulations.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.

• Assisted customers in resolving inquiries and concerns, enhancing overall satisfaction levels.
• Managed customer complaints effectively, implementing solutions to improve service quality.
• Trained new representatives on company policies, systems, and customer service best practices.